DPDHL’s Global Business Services (GBS) HR
Services is hiring a Payroll Director in Westerville, OH. Due to the
increased growth, complexity, technological changes and demands within the
payroll function, this role directs the overall operations, assesses the
application of statutory requirements within the payroll function, ensures
systems capability and capacity, provides weekly information enterprise-wide,
participates in business objective projects, oversees implementations, and
enhances business continuity efforts.
You are a highly
experienced director who manages short to mid-term (1-3 years) design and execution
of functional strategy and operational direction.The issues you’ve faced are often complex and
require extensive investigation and analysis.You have advanced stakeholder management skills in a very complex
stakeholder environment.Manage US and
Canada HR Services departments (4 direct reports, total team size ~30 FTE) that
includes multiple teams led by Managers and/or Team Leaders Your ability to
communicate professionally (reading, writing, speaking) in Spanish is highly
preferred.
Your Key Responsibilities
Are To:
- Direct accurate, complete and
timely disbursement of payrolls to over 50k associates across three
divisions and two countries (USA, Canada)
- Direct compliance with internal deadlines along with
statutory requirements related to the payroll function.
- Develop processes and procedures within a strong
internal control environment for the payroll function.
- Define mechanisms to achieve accuracy, efficiency and
adherence to timelines such as quality standards, ROI metrics and
benchmarks.
- Develop the payroll management/supervisory staff.
- Serve as the relationship manager with outsourced
service providers insuring continued and enhanced “value added” processes
are considered and/or maintained.
- Manage internal stakeholder relationships incl.
preparation and execution of regular performance review meetings.
- Oversee the Payroll department operating budget (9
mln USD) along with the budgets for outsourced services related to the
payroll function.
- Negotiate with 3rd parties in regards to
services and cost
- Influence internal stakeholders (Legal, Finance and
HR); negotiate internal budget alignment
- Ability to identify and implement process changes to
technology tools and internal processes
- Communicate and influence senior business leaders (VPs)
outside of own job area to accept practices and approaches
- Develop strong, trusting relationships with senior
business leaders (VPs) across DPDHL
- Cooperate
with and coordinate 3rd parties e.g. external service providers
- Support
negotiations
Proficiency with HR Platforms &
Systems | * | * | * | * | * | Ability to use HR information systems such as HRMS,
Timekeeping, Talent, recruitment and engagement information systems to
maximize the system capability with the data and reporting requirements of
the function, focused on ensuring quality and usage of data in line with
data protection and confidentiality guidelines. |
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- Has deep knowledge of various HR
information management systems.
- Work with the business and
facilitate HR subject matter experts to define new HR system
requirements.
- Effectively find solutions for
complex HR, TM systems requirements and come up with innovative
solutions to meet business needs.
- Combine Performance & Talent
Management system data with market analysis and global trends into
digestible and applicable support for business and HR leaders.
- Translate conceptual Business
Intelligence requirements into tangible output to support strategic
business decision making.
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Quality & Control Management / HR
Metrics | * | * | * | * | * | Ability to establish quality standards and controls for
HR service delivery and product development. Ability to measure, interpret
and report on a range of key performance indicators (KPIs), provide
customer insight into utilization of HR services and operational
performance on HR-related topics.. i.e., turnover, cost of turnover, cost
of hiring, cost of training, etc. KPI knowledge (HR & Business). |
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- Has deep knowledge of HR metrics to
identify specific HR trends.
- Analyze metrics results and identify
HR trends.
- Create further metrics / cross
reference metrics data analysis.
- Identify and deliver to customer
service targets within a complex environment.
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Operational Performance & Service
Delivery | * | * | * | * | * | Ability to process subject matter expert (SME) for HR
services, products and systems across the end-to-end employee lifecycle.
Ability to interpret HR processes in order to explain, advice or coach
employees and managers on HR services, products and systems. |
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- Has deep knowledge and experience of
data administration.
- Manage databases/filing systems in
an efficient and effective manner.
- Has good knowledge of data
protection and is able to plan and assign the access levels for data
management.
- Has sound knowledge of company HR
processes and procedures and is able to apply in effective manner.
- Has good understanding of the role
HR Service Delivery plays and its interactions with other HR functions
across the employee life cycle.
- Manage workflow across different
channels (telephone/email, etc.).
- Apply performance measurement
approaches in driving up business efficiency and process quality within
work team.
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Service Level, Knowledge Management & Continuous
Improvement | * | * | * | * | * | Ability to define, agree, monitor and review levels of
services provided against a Service Level Agreement (SLA) with business
partners, managers and employees. Ability to fully use Customer
Relationship Management (CRM) tool to ensure management of knowledge,
policy documentation, terms and conditions and how-to guides. Ability to
proactively identify process and service improvements as aligned with
business partners and with positive effect on customer satisfaction. |
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- Has deep knowledge and experience of
Service Level Management.
- Adhere to and identify variances on
the levels of services provided against SLA.
- Has deep understanding and
experience of implementing service quality and process improvement
methodologies.
- Understands process automation and
has experience on implementing RPA initiatives.
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Relationship (Stakeholder) & Team Management | * | * | * | * | * | Ability to use interpersonal styles to create and
sustain effective relationships with relevant business partners (e.g.
suppliers, business partners, unions) and colleagues that allow for
approaches that meet mutual goals and for addressing issues and conflict
openly. |
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- Build strong relationships of trust
and advises key stakeholders.
- Help team and others to navigate
effectively around DPDHL in order to leverage the capabilities and
contacts.
- Resolve conflict effectively to an
appropriate resolution and challenges others on all levels
appropriately.
- Offer support to help others so as
to demonstrate their value and their willingness to invest in a longer
term commitment.
Ability to understand needs, development potentials,
strength & weaknesses of team members and derive appropriate and goal
oriented measures to further development team members and team as a whole. - Understands the importance of
diversity
- Has experience leading teams and
developing team members
- Able to coach and provide feedback
to foster growth
- Open and honest communication skills
to establish an atmosphere of trust, engagement and inclusion
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Business Acumen (HR) | * | * | * | * | * | Understand business principles, language and the key
commercial levers for the business. Use this understanding to contribute to
business decision making. Recognize the importance of data analysis and
interpretation in decision making. |
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- Understands how to develop and
implement mid to long term business plans and key commercial drivers and
can articulate how they contribute to these areas.
- Has an awareness of the different
DPDHL divisions and on occasion will reach out to peers on specific
projects.
- Budget holder with responsibility
for negotiating and delivering annual budget.
- Responsible for making decisions
within own area / budget responsibility. Likely to also provide advice
or a view on decisions outside of own function.
- Recognize the importance of data in
the decision making process and ensures relevant facts are gathered. Is
comfortable analyzing data and drawing conclusions.
- Has experience in both US and Canada
payroll operations
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Your Background Includes:
- Bachelor's Degree
- HR certification
- Experience more than 10 years
- Exposure with more complex, relevant key aspects of
HR processes including Talent, C&B, ER / IR, etc.
- Previous experience partnering the business at a
senior management and executive level in a complex environment e.g.
multi-country / -customers
- Team leadership – small to medium size teams
- Prior budget management experience
- Bilingual (Spanish speaking), preferred
DHL is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, veteran
status, or any other protected characteristic. The EEO is the Law poster
is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf