Field Operations Supervisor - West Hartford, CT
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL "one of the best companies to launch a career.”
Start YOUR career with DHL today…
We currently have a “Career” opportunity for a Field Service Operations Supervisor in our West Hartford, CT station. As the Field Service Operations Supervisor, you will provide operational management and support to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. In addition, you he/she will ensure compliance with safety, security, regulatory, and DHL’s policies.
Must be flexible to work weekends during peak and holiday season.
Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services.
Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations.
Ensures safe, efficient and timely handling and transportation of all customer materials.
Works with sales management to promote DHL sales growth by advising on customer activities and achieving specific customer call targets.
When required ensures compliance with import/export regulations, duties, and tariffs in some markets.
Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff.
Complete understanding and wide application of principles, theories, and concepts on the transportation/shipping industry.
Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization.
Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.
Typically requires BS/BA and minimum 3 years experience in related field, including at least one year of supervisory experience.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
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DHL Express US