Senior Courier SOT

Vereinigtes Königreich DHL Express req70755 30/11/2018
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Overall Role Purpose
To control the daily workflow and to meet the customer SLA whilst operating with budget parameters.


- Distributing work in a timely manner according to required SLA
- Revising and updating ETAs in accordance to procedures
- Liaise with SPC/Admin team to ensure customer requirement are meet
- Establish relationships with external customers to maintain the grow the business in a positive manner
- Maintaining agreed service levels and abiding by corrective measures implemented as and when required

- Establish relationships with sales, support teams, internal and external customers to maintain the grow the business in a positive manner
- Provide assist with solutions for transportations requirements which are of an unusual or complicated nature
- Liaising with other DHL service centres to maximize sub-contractors utilisation thus minimising use of agents and unnecessary costs

- Maintaining business unit performance to BS EN ISO 9002
- Abide by the agreed polices in the area of personnel and health and Safety set out by the company
- Ensure adequate hand over to other staff at the change of shift to ensure continuity and maintenance of SLAs
- Recording POD information onto Apollo in a timely manner
- Recording sub-contractors attendance on a daily/weekly basis

People - Management
- Managing use of contractors and utilising this resource to maximum effect within agreed budget.
- To follow any reasonable request or instruction from either your manager or any other senior manager

Skills / Qualifications
Key capabilities
- Good communicator, Flexible, good team player, customer focus, Good man-management skills and a wiliness to go the extra mile

Working hours: 07:30 to 17:30, Monday to Friday

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Express UK

  • Beschäftigungsart

    Permanent Full-Time

  • Arbeitserlaubnis erforderlich


  • Schichtarbeit


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