Account Manager - Aberdeen

Vereinigtes Königreich DHL Express req76538 12/04/2019
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Overall Role Purpose

Manage and develop the assigned Field sales territory in order to maintain and grow the DHL market leadership position. Achieve individual sales targets while meeting key customer needs.

Specific Role context
Manage and develop the assigned Field sales territory.

Specific Role Challenges
As above

Accountabilities

Customer / Stakeholder

· Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers needs are recognised and met.

· Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customer’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place.

· Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly.

· Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory.

· Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.

· Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers’ relationship.

Process
· Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximises growth of existing customers to achieve the individual sales (volume and profitability) targets.

· Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems (Comet) so that other DHL staff can access customer and territory information.

People – Management

N/A
Skills / Qualifications
Key skills and competencies

Excellent Planning and Organising
IT literate
Excellent communication skills (oral and written), numerate

Customer orientation
Business acumen
Commitment to excel
Cross Border Thinking
Building and managing partnerships

Expected years of experience
(Minimum needed and desired)

Essential:
1-2 years sales background in a consultative selling environment within the service industry
Business/commercial acumen

Desirable:
Experience in a segmented service industry
Experience in the Air Express industry or freight forward industry

Expected Educational Qualifications

A Levels in 2 or more subjects or equivalent

Zahlen und Fakten

  • Arbeitszeiten

    37.5

  • Geschäftsbereich

    DHL Express UK

  • Reisetätigkeit erforderlich

    Unter 75%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich

    Ja

  • Schichtarbeit

    Tagschicht

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