Air Freight Operations Specialist

Vancouver, British Columbia, Kanada Global Forwarding Freight 67732 12. April, 2021
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Air Freight Import Specialist


Company Profile

DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding.  Our passion is to enable international trade utilizing the best teams in the industry. We simplify our customer operations and maximize their opportunities to achieve results.



This position can be based in Vancouver or Calgary and will be working on import files for both stations.


Key Responsibilities

  • Develops relationship with allocated customers.

  • Accepts all orders (from customer or overseas office) and processes them to Operations

  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on
    incident solution

  • Creates and confirms transport order to ensure pickup of the shipment at origin

  • Performs booking and booking optimization according to internal guidelines as defined by Product

  • Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures

  • Checks responses from counterparts and finalizes validation of required documents

  • Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents

  • Keeps the Customer Service team updated, so the CS team can update the customer

  • Supports Customer Service in the incident and exception management resolution

  • Maintains excellent relationships with suppliers

  • Is responsible for identifying performance issues of suppliers and proposes solutions to
    improve/correct performance, as well as issue an Operational Irregularities

  • Manages shipments’ profitability and bill customers and/or DHL offices accordingly

  • Interacts with Customer Service, Product, and Global Service Centers, if required

    Minimum Requirements (Education, experience and skills):

  • Min 3 years’ experience in Freight Forwarding with a concentration in Air Import
  • Proficient knowledge of export documentation & Incoterms
  • Good communication and interpersonal skills
  • Team player
  • Well organized
  • Good self-initiative and proactive
  • Computer literate
  • Flexible hours ( Monday to Friday)
  • Able to work effectively under pressure
  • Professional & courteous phone manners
  • Ability to solve logistical problems as necessary
  • Proficient verbal,written & organizational skills

Zahlen und Fakten

  • Geschäftsbereich

    DHL Global Forwarding (Canada) Inc.

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„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn