Head of Account

Head Of Account

Role purpose:

Leadership of the account to orchestrate the customer's supply chain through an effective customer partnership.

Responsible for the building, leading, developing and motivating a world class account team.

To drive Value Creation across the customer supply Chain unlocking value for the customer and DHL.

To ensure service excellence through a culture of continuous improvement and an engaged team.

To lead and continue to develop a strategic programme of change for the customer (spanning transport, warehouse, packing services) to support customer strategic and business objectives together with supporting the development of the LLP product.

Key Tasks:

Build and maintain strong working relationships within the customers business to ensure all targets are met

Develop/achieve agreed budget, revenue and profit

Review and Manage Key Performance Indicators (KPI's) to meet contractual terms and DHL expectations

Develop effective plans for business and development of customer account

Create a culture of continuous improvement• Create and maintain a positive working environment

Change management leadership, coaching and developing employees

To ensure adherence of DHL tools; methodologies, governance and standards for the purposes of implementation

Responsibility for all issues relating to Health & Safety and the Environment

Team building and succession planning

Ensure adherence to Company policies and procedures

Ensure effective communication mechanisms exist within team and with all stakeholders

Review effectiveness of planning, operational, and IT teams to ensure that quality of service delivery is maintained; continuous improvement is clearly demonstrable and cost-down targets are achieved

Ensure the customer's diverse business units are managed and serviced in terms of their logistics requirements.

Requirements.

5 Years senior management experience within operations in Supply Chain and temperature control (warehouse and transport)

LLP/4PL Experience at leadership levels an advantage (size, scope & effectiveness)

At least 5 years experience Senior Account Management experience (customer facing)

Operations management with P&L responsibility (strong business and commercial acumen)

Effective organisation skill with ability to manage delivery of activities through multiple stakeholders

A proven change leader with a highly self motivated mind-set for excellence & innovation

Knowledge of sector customer trends and needs

Responsibility for a team spread throughout Europe

Requires strong cultural awareness/interface skills

Requires 25% National / International travel

Logistics Professional Qualifications

University degree National & International