Control Tower Operations Manager

Valencia, Landes Valencia, Spanien DHL Supply Chain 51437 10. November, 2020
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Control Tower Manager

Alfafar - Valencia - Spain

The LLP-4PL Control Tower is a central hub offering end-to-end supply chain management & visibility with real-time analytics to control and improve logistics performance and overall logistics costs.

Role purpose

We are looking for a responsibleManagerfor one of our LLP operationsin the foods & beverage sector, inclusive of temperature controlled transport and warehousing operations.

You will be responsible for:

- Managing a team of logistics professionals in a challenging environment subject to tight lead times and strict quality specifications and sector regulations

- Developing processes to manage international cargo movements, using the DHL Transport Management System (TMS) linked to different customer solutions and ERPs.

- Supporting the definition of the relevant performance KPIs and associated target levels, owning the accountability to meet the agreed service speed and quality levels
- Managing and developing the capabilities of the control tower team, through strong active leadership paired with succession planning focus, business expertise and change management approach

- Achieving and maintaining in a sustainable manner the agreed Control Tower productivity levels
- Working closely with all stakeholders to provide the best supply chain solution, actively supporting the agreed savings targets for the business unit
- Validating and managing the implementation of new business process improvements and service improvements from an operational perspective before launch
- Actively collaborating with the Value Creation team to develop continuous improvement concepts to meet and exceed customer needs

- Actively collaborating with the Procurement and Carrier Management team providing the required operational support to agreed transport purchasing and carrier management agendas

- Actively collaborating with the Warehousing Management team to operationally support the delivery of the warehousing improvement agenda

- Customer management at operational level with defined customer representatives

- Deputing for the Head of Account as per business requirements, supporting a wider business agenda

Requirements for the job


  • Senior knowledge of the characteristics of the supply chain, materials management and transport.
     At least 5 years of experience in supervision / management in freight transport and / or experience in a logistics environment

  • Previous experience in operating a 3PL or 4PL operation using a Transport Management System integrated to customer systems

  • Proven record of successful team management, active leadership, and team engagement experience

  • Fluent Spanish and English language required (English is the business languaje)

Preferred requirement.

  • Strong analytical skills.

  • Customer relationship management skills.

  • Excellent communication and change managementskills.

  • Able to perform within a matrix organization with diverse cultures and wide international geographical spread

  • Very good teamwork skills.

  • Very good Presentation skills.

  • International roadcargo experience - including customs regulations

  • Experience in temperature controlled transport

Experience in Food & Beverage Sector, including European regulations

Zahlen und Fakten

  • Geschäftsbereich

    DHL Exel Supply Chain (Spain), S.L.U.

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