Customer Service Coordinator - English speaking

Ungarn DHL Supply Chain req72771 01/10/2019
Jetzt bewerben

DHL Supply Chain is the leading provider of supply chain management services in
Hungary, serving the consumer goods, technology and industrial products sectors
with a variety of services. These include distribution centre management,
global inbound management of components to production lines, co-packing, and
inventory management.

Join to our  Customer Service Coordinator position and be part of our winning team!


Key responsibilities: 


•Professionally and efficiently answers customer queries: mainly in written by e-mails, orders, online chats, occasionaly phone calls;
•Provides professional technical support to consumers based on strong product knowledge;
•Uses customer's and DHL owned systems according to the customers work instruction;
•Follows up emails, queries/orders/deliveries according to the customers work instruction;
•Tracking and investigates challanging cases, shipments, requests from the customer; 
•Communicates with central/local/satellite warehouses in a professional and friendly manner, escalates issues to higher level;
•Checks and solves isuues escalated by the customer.

Requirements:

•Applicable only for EU citizens
•Good verbal and written skills in English
•Secondary education (college or university degree is an advantage)
•Very strong customer focus,
•Good communication skills
•PC literacy with good working knowledge of Microsoft applications, 
•Any system knowledge is an advantage

What we offer:

•Home Office possibility, after your probation period
•Detailed training on DHL customers and products
•Dynamic and diverse team
•Stable multinational company background
•Modern working environment, brand new office
•Internal development opportunities
•Extra benefits (discounted fee to Gilda Max network, AYCM offering, fruit days)
•DHL is an equal opportunity employer
•Cafeteria system even during probation period
•Come by bicycle, you will have the option for a refreshing shower before work

Working hours:

• customised schedule (office hours or shift work)

Zahlen und Fakten

  • Geschäftsbereich

    DHL Supply Chain Hungary

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich

    Ja

Jetzt bewerben