Chinese speaking Customer Solution Manager

Ungarn DHL Supply Chain req84712 11/10/2019
Jetzt bewerben

DHL Supply Chain is the leading provider of supply chain management services in
Hungary, serving the consumer goods, technology and industrial products sectors
with a variety of services. These include distribution centre management,
global inbound management of components to production lines, co-packing, and
inventory management.

Join us as a Chinese speaking Customer Solution Manager  and be part of our winning team!

You will be responsible for managing the Service Logistics Solutions for
key customers to ensure that contracted performance targets are met and
customer satisfaction is continuously at the highest possible levels. You will
also pro-actively provide continuous improvement suggestions to the customers
by analyzing existing solutions and identifying & implementing service and
solution enhancement initiatives on an ongoing basis.

What are you accountable for acheiving as a Customer Solution Manager

• To manage large solutions and ensuring that committed customer key performance indicators (performance & financial) are met,
• Manage and coordinate large customer solutions,
• Co-responsible to retain customer revenue and EBIT (customer P&L),
• Co-responsible to retain customer program management fee (customer P&L),
• To ensure that DHL provides service excellence as committed and contracted to customers on an ongoing basis,
• Be the single point of contact for the customer,
• Be the 1st level of entry point for customer escalations,
• Manage and prepare scheduled executive business review meetings (Monthly Business Reviews (MBR) & Quarterly Business Reviews (QBR),
• Host Issue & Action (I&A) log calls and escalation calls,
• Manage the change request (CRF) process with the customer and internally from entry until finalization (scoping until billed to the customer),
• Drive customer satisfaction (CSI) to higher levels and work on solutions and improvement initiatives with  customers,
• Account Management: E2E responsibility, especially involved in contract renewals and RFQs&RFPs,
• Billing query responsibility: working together with the Finance dept to solve mistakes impacting the correct cash collection and the health of the Account,
• Drive strong cross-functional partnerships with all counterparts supporting SL and lead cross functional teams,
• To identify and drive improvement initiatives with the customer and be a trusted advisor to the customer,
• Drive query solutions / Issue Management,
• Spot opportunities for new business development and initiate discussions to grow business,
• Build strong customer relations with senior executives in the customer organization.

What will you need as a successful customer solutions manager? 

• Fluent Chinese and English language knowledge in oral and in written,
• National residence permit or permanent resident permit,
• Strong problem solving skills,
• Strong advisory & consultative skills,
• Excellent communications & commercial skills,
• Ability to communicate with senior executives within the customer organization,
• Well-structured, change oriented and results focused,
• Strong analytical, business modelling and problem solving skills,
• Ability to work under pressure and high stress levels,
• Ability to multi-task and manage internal and external requests,
• Ensure all administrative requirements are met (daily, monthly, annually),
• Ability to lead virtual cross functional teams,
• Excellent presentation skills,
• Strong negotiation and influencing skills, ability to communicate with demanding customers in escalation mode,
• Strong commercial & operational acumen,
• Experience working in regional or global teams and organizations preferred,
• Relevant University/ Masters Degree level or equivalent experience,
• Customer Relationship Management background,
• Experience in working and accomplishing tasks within a cross-functional/matrix type organization,
• Excellent PC skills,
• Operational and/or commercial background.

What we offer:

• Home Office, after your probation period,
• Detailed training on DHL customers and products,
• Dynamic and diverse team,
• Stable multinational company background,
• Modern working environment, brand new office,
• Internal development opportunities,
• Extra benefits (discounted fee to Gilda Max network, AYCM offering, fruit days etc.) 
• DHL is an equal opportunity employer,
• Cafeteria system even during probation period,
• Come by bicycle, you will have your own locker and option for a refreshing shower before work.

Zahlen und Fakten

  • Arbeitszeiten

    8 - 16.30

  • Geschäftsbereich

    DHL Supply Chain Hungary

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich

    Ja

  • Schichtarbeit

    Keine

Jetzt bewerben