Analyst Customer Success (m/f/d)

Troisdorf, Nordrhein-Westfalen, Deutschland DHL Customer Solutions & Innovation req83398 10/09/2019
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JOIN OUR TEAM IN TROISDORF NEAR COLOGNE (GERMANY) FOR A FULL-TIME (40 HOURS PER WEEK) POSITION, STARTING AS SOON AS POSSIBLE.

Analyst Customer Success (m/f/d)


TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.
Global supply chains are becoming increasingly complex and geographically spread. Natural disasters, adverse weather, political unrest, cargo theft – all of these events can cause disruption in the supply chain. Resilience360 is a cloud-based platform that helps companies to visualize their supply chains across multiple tiers down to purchase orders, shipments and inventory. Our solution supports risk management by building risk profiles and identifying critical hotspots, to ultimately initiate mitigation activities. In near-real time, our solution provides alerts on incidents that could disrupt the supply chain and business networks.
At Resilience360 our mission is to help organizations predict, assess and mitigate risks by combining supplier, logistics & transportation network data with risk information, in order to provide a comprehensive understanding of risks impacting the supply chain network.
The Resilience360 team is managing a fast growing, award winning, value-add product. We desire a self-driven, ambitious individual that can encapsulate the team’s entrepreneurial spirit in driving the product’s growth in the region.
As our Customer Success Analyst (m/f/d) you will primarily be responsible for driving customer implementation of our SaaS technology which includes, understanding customer needs, network mapping, risk configuration and administrating the corresponding Resilience360 back-end set-up.  This position will be based in Troisdorf, Germany.

What you’ll be doing:

  • Drive customer adoption of the Resilience360 tool after contract finalization
  • Manage customer relationship from a data management and configuration stand-point, communicate customer requirements with development team
  • Ensure high quality map of complex supply chain networks
  • Continuous assessment of risk data quality of the overall R360 solution, identify gaps and propose solutions to fill those gaps
  • Enable the central team in prioritizing data quality topics that need to be addressed to providers
  • Support customer consulting studies with data analysis and preparations of results
  • Manage partners to whom data management activities have been outsourced
  • Help position R360 as a thought-leader in supply chain risk management approaches
  • Identify topics for product development that can be relevant to both internal and external stakeholders, lead new product development projects as “stretch assignment”
  • Coordinate team projects and maintain constant communication with the wider team to understand and implement data 

What qualifications you need for this role:

  • Bachelor/Master’s Degree in Business, Economics or related field
  • Project Management experience, preferably with regards to IT/SaaS projects
  • Advanced data analysis and Excel skills, knowledge of VBA and data mining software would be beneficial
  • Excellent verbal and written communication
  • Ability to act in a global environment
  • Critical thinking and strong problem solving skills
  • Risk Management / Supply Chain experience preferred

Your contact

Ms. Anna Kortmann is happy to answer your questions under phone 0049 (0) 228 182 47712.

Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.

Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    Resilience360 GmbH

  • Reisetätigkeit erforderlich

    Below 25%

  • Beschäftigungsart

    Permanent Full-Time

  • Arbeitserlaubnis erforderlich

    No

  • Schichtarbeit

    None

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