Slowakei (Slowakische Republik) DHL Supply Chain req72292 11/01/2019
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übeing first contact point for end-users, representing DHL SK IT on a professional level

üsupporting end-users using information systems and helping them with reported IT tickets

üdetermining IT ticket category and priority with regards on operation needs and agreed SLAs

ühandling IT tickets using service management system aligned with ITIL processes

üescalating incidents to an appropriate resolver group in case of need and tracking steps of resolver groups to ensure that the incident is solved on time and in a requested way

ütaking significant part in communication with users, customers, other resolver groups and suppliers in order to resolve the incident effectively

üexecuting daily tasks and if needed informing operations about any issues, investigating stock reconciliation differences from IT perspective

ütaking part in standard desktop support (user accounts, mailbox setup, connections setup), helping IT teams with testing system functionalities during new implementations

üdoing proactive monitoring of IT systems (internal and external) to ensure continuous run of  WH operations

ütraining end-users during IT systems changes, can act as an internal IT trainer

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Supply Chain Slovakia

  • Reisetätigkeit erforderlich

    Keine Reisetätigkeit

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich


  • Schichtarbeit


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