Solution Design Manager

Singapur, Central Singapore Community Development Council, Singapur Customer Solutions & Innovation 45343 5. October, 2020
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Solution Design Manager

Job Purpose:

Understand the industry and customer requirements, uncover supply chain opportunities, and leverage DPDHL capabilities to design and develop solutions to meet customer needs.

Main Accountabilities:


Account engagement and development (Solutions perspective):

Discovery, solutions and Insights:

• Be familiar with industry trends and account's development, with holistic view of customers’ supply chain

• Achieve In-depth understanding of current (total) supply chain scenarios of target accounts and assess possible gaps / overlaps / alternatives / opportunities

• Facilitate discovery meetings to build potential pipeline

• Explore opportunities of XBU service offerings to differentiate DHL from competition

• Advise customers on their realizable and optimal supply chain and logistics solution, whilst aiming for profit maximization for DHL.

• Drive sector engagement plan to ensure sufficiency of "solution intensive" business pipeline for sector

Stakeholder management:

• Awareness of customer organization and their roles and engage esp. key solution decision makers.

• Align and review regularly with sales leaders on sector engagement plan

Pre-RFQ positioning and RFQ advisory:

• (Pre-RFQ) Assist through Solution-ing for relevant RFQs to differentiate DPDHL in upcoming bids

• (RFQ) Ensure incorporation of (previously built) solution or value propositions in RFQ submission to differentiate DPDHL


Preparing the deal:

Solution Development:

• Understand customer needs, identify DHL's value proposition, leverage Group's strength (esp. XBU service offerings), define solution strategy and project management approach, identify required resources, leverage on expertise, manage project/opportunity, develop quality solution proposals, and secure BUs' buy-in

• Ensure stickiness and profitability of solutions.

Project leadership:

• Steer as project lead for XBU opportunities; Support as advisory or work stream owners for SBUs opportunities

• Organize team structure to work towards deliverables in required timeline, set objectives, timeframe and work stream allocation to team members

• Guide juniors in suctioning skills, story lining, analytics, and business acumen and stakeholders management

Closing the Deal:

• Support closing with experience related to the prior solution designed or upstream discovery engagement.

Innovation and Knowledge Management:

• Generate thought leadership in solution innovation for assigned sector / domain, especially cross BU solution offerings

• Share best practices and develop/leverage relationships with sector/BU/Solution community

Experience: (Functional, Divisional & Geographical)


• Experience in one or more DPDHL Business Units (5 year minimum) or equivalent external industry experience

• Knowledge of DHL operations, products, and capabilities or equivalent excellent knowledge of the spectrum of logistics services and modes


1. Supply Chain / Logistics Solution Design:

  • Good business knowledge of supply chain management, including distribution channels, total landed costs, international trade, supply chain metrics

  • Solution Design / Consulting / Process engineering experience

  • Undertaken sizeable supply chain design projects

  • Strong scoping skills (ability to size up multiple inputs, filter noises and pinpoint the objectives of projects quickly)

  • Strong story lining skills (focus on end-in-mind and ability to envision the approach and steps to deliver the message at start of project)

  • Highly developed analytical skills (highly efficient in analytics, sizing up data, charting to depict required message)

  • Experience deck crafting skills (ability to crystallize key message in every slides, effective usage of chartings, focus on quality of deliverables)

  • Good problem solving skills - critical thinking, minimum viable product

2.Project management & Executive Communication skills:

  • experience in handling cross BU, cross region, multi-function project with a mix of stakeholders, via project management methodology and efficient

  • management of timeline and content input

  • Stakeholder management skills: ability to manage different stakeholders expectation and alignment

  • Communication & interpersonal skills, negotiation, convincing pitch, elevator speech, working with virtual teams

  • Excellent team player

3.Business Acumen and understanding of key financial and commercial principles

4.Understanding of E-commerce systems and processes


• Strong international exposure and cultural sensitivity

Other attributes

- Results focused, Proactive, Pragmatic

- Creativity, innovation and ability to develop novel ideas and solutions

Zahlen und Fakten

  • Geschäftsbereich

    DHL Express (Singapore) Pte. Ltd.

  • Beschäftigungsart

    Unbefristet Vollzeit

Jetzt bewerben

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