Regional Control Tower Manager
-To liaise with commercial / implementation / customers to understand the service requirements.
-To develop and set up a Regional Control Tower Solution & Proposal based on an agreed Control Tower funding methodology.
-Monthly / Quarterly Business Review with Customers.
-To implement in the Regional Control Tower project and support on the overall process evaluation at the view of Control Tower.
-To review the project with commercial / implementation / DHL stations / customers for further improvement approach.
-To develop & maintain the Regional Control Tower sales kits for Control Tower concept & benefits promotion.
-Explore Opportunities for Potential Existing or New Business Gains with customers.
-To manage and execute service delivery by initiating Service Performance Initiatives (SPI) or Corrective Action Plan (CAP).
-Monitor all operations and information systems to ensure compliance against customer defined SLAs, KPIs and internal DHL processes.
M&S / Implementation
-To liaise with account owner to have meeting with customers to understand the requirements.
-To initiate the Control Tower proposal and get alignment wit implementation & commercial team.
Overseas Office / Agent / Counterpart
-To liaise with origin / destination office related to the account / business to provide necessary information.
-To ensure origin / destination office understand the dynamics & specifics of the assigned account / business which fully comply to the customers' requirements.
Work with internal stakeholders to ensure customer requirement fulfilled and presenting the best solutions to customer.
-Country and Regional Product Team
-Security / Risk Management
-Countries & Regional Product / Solution Team
Skills / Knowledge
-Strong analytical and problem solving skills
-Strong communication skills, verbal and written in English
-Excellent Airfreight & some amount of Ocean, Warehousing knowledge is preferred
-Excellent presentation skills & Excel knowledge is a must
-Software skill (Microsoft Office applications etc.)
-Knowledge of all company's products including cross business units
-Excellent team work / leadership / influential skills and sensitivity to cultural difference is essential
-Able to multi-task in a challenging environment
-Knowledge of EDI interface
-Strong and well versed in DePICT (Project Management) & DMAIC (Process Improvements)
-Bachelor or equivalent
-Over 5 years of customer service experience in the Freight Forwarding and Logistics industry
-Managerial experience preferred
-Regional Asia Pacific exposure preferred
-Fluent English & Mandarin conversant
**Only shortlisted candidates will be contacted**
Zahlen und Fakten
DHL Global Forwarding Management (Asia Pacific) Pte. Ltd.
„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“
Aktueller Mitarbeiter – Senior Consultant in Bonn