Regional Control Tower Manager

Singapur, , Singapur Global Forwarding Freight 70471 30. April, 2021
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Main Accountabilities

A)External Customers

-To liaise with commercial / implementation / customers to understand the service requirements.

-To develop and set up a Regional Control Tower Solution & Proposal based on an agreed Control Tower funding methodology.

-Monthly / Quarterly Business Review with Customers.

-To implement in the Regional Control Tower project and support on the overall process evaluation at the view of Control Tower.

-To review the project with commercial / implementation / DHL stations / customers for further improvement approach.

-To develop & maintain the Regional Control Tower sales kits for Control Tower concept & benefits promotion.

-Explore Opportunities for Potential Existing or New Business Gains with customers.

-To manage and execute service delivery by initiating Service Performance Initiatives (SPI) or Corrective Action Plan (CAP).

-Monitor all operations and information systems to ensure compliance against customer defined SLAs, KPIs and internal DHL processes. 

B)Internal Customers

M&S / Implementation

-To liaise with account owner to have meeting with customers to understand the requirements.

-To initiate the Control Tower proposal and get alignment wit implementation & commercial team.

C)External Stakeholders

Overseas Office / Agent / Counterpart

-To liaise with origin / destination office related to the account / business to provide necessary information.

-To ensure origin / destination office understand the dynamics & specifics of the assigned account / business which fully comply to the customers' requirements.

D)Internal Stakeholders

Work with internal stakeholders to ensure customer requirement fulfilled and presenting the best solutions to customer.

-Country and Regional Product Team



-Security / Risk Management

-Countries & Regional Product / Solution Team

Skills / Knowledge

-Strong analytical and problem solving skills

-Strong communication skills, verbal and written in English

-Excellent Airfreight & some amount of Ocean, Warehousing knowledge is preferred

-Excellent presentation skills & Excel knowledge is a must

-Software skill (Microsoft Office applications etc.)

-Knowledge of all company's products including cross business units

-Excellent team work / leadership / influential skills and sensitivity to cultural difference is essential

-Able to multi-task in a challenging environment

-Knowledge of EDI interface

-Strong and well versed in DePICT (Project Management) & DMAIC (Process Improvements)

Educational Qualifications

-Bachelor or equivalent

-Over 5 years of customer service experience in the Freight Forwarding and Logistics industry

-Managerial experience preferred

-Regional Asia Pacific exposure preferred 

-Fluent English & Mandarin conversant

**Only shortlisted candidates will be contacted**

Zahlen und Fakten

  • Geschäftsbereich

    DHL Global Forwarding Management (Asia Pacific) Pte. Ltd.

  • Beschäftigungsart

    Unbefristet Vollzeit

Jetzt bewerben

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