Information Technology Business Analyst
Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems. Provide system solution that meets customers' requirements. Manage and implement projects and change requests related to corporate systems.
•To provide overall training to AP countries on systems and process deployments.
•Should able to convert functional requirement to system requirements, able to document the EDI specs & involve in testing and implementation activities.
•To act as a single point of contact in AP for all training related implementations
•To bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
•To liaise closely with global and regional team to share and develop best practices
•To lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
•Internal customers will include country teams, regional program management managers, business development managers and functional teams
•Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
•Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
•Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
•Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
•Validate and act as one of the reviewers for regional SOWs and country CWIs
•Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
•Drive best practices and training alignment amongst regions
•Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
•Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
•Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade
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DHL Supply Chain Regional Office Singapore