Head of AFR Solution Design, Operations & Compliance Asia Pacific

Singapur, Central Singapore Community Development Council, Singapur Global Forwarding Freight 60579 15. February, 2021
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Job Purpose

Manages and drives performance of Operations teams in region to deliver maximum productivity.

Defines, implements and executes Operations strategy in country.

• Ensures compliance with group business strategy and local business environment, adhering to regulations and internal procedures.


Main Accountabilities

• Developing, maintaining, optimizing Airfreight operational excellence and compliance throughout the region.

• Establishing, aligning, implementing and maintaining global / regional Airfreight operational standards, best practices of business processes, work instructions, policies and guidelines throughout the region to achieve operational excellence and compliance.

• Ensuring best practices of business processes are implemented throughout the region.

• Driving adherence to and managing Airfreight core operational KPIs by addressing process inefficiencies and non-compliant work practices.

• Providing solutions, guidance and non-Standard approvals on operational topics during pre-sales, pricing, customer implementations and post-go live.

• Commercial engagements in sustainably fixing repetitive or customer complaints/escalated operational and service quality related issues, driving agreed customer specific operating procedures and service levels adherence and ensure improvement actions are implemented with sustainable results.

• Identifying solutions to address customer structural issues and validating improvement action plans, including driving customer operational continuous improvement projects.

• Representing Airfreight in the region to develop contents, provide reviews, evaluations, approvals for business and solution design requirements of, facilitate and implement global / regional strategic programs and project initiatives i.e. IT renewal roadmap and service excellence, etc.

• Drive the implementation of regional aviation security requirements and carrier regulations.

• Promote and drive RPA concept and adoption in country and provide approvals of country RPA requests.

• Managing interfaces with business stakeholders i.e. AFR, Customer Service, BUIT, BPST/BPO, M&S, CSI, GSC, etc at country / regional / global level.

• Implements projects in the region in collaboration with other stakeholders.

• Drives improvement and productivity activities.


People Management

• Develop a high performance service culture within the functional department. Plan, organize and direct an efficient and effective functional department.

• Develop IKOs/KPIs with team members and monitor individual performance.

• Conduct performance appraisals.

• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

• Identify training needs and opportunities to develop a highly skilled functional department.


Education / Qualification / Certification Requirements

• University Degree in Business Management or Master's level, ideally in Logistics with Air Freight background.

•  +10 years’ professional background in the logistics sector on operational management at managerial level.

•  +10 years’ experience in complex matrix organization in a regional role.

• Strong analytical skills with systematic problem solving approach and service quality oriented mindset.

• Ability to work in a matrix organization / cross cultural environment and to approach challenges with resourcefulness and creativity in a structured way and through establishing working/influencing relationships with stakeholders.

• Identifies and understands customers’ and internal stakeholders’ needs and seeks to accomplish critical tasks with measurable results aligned with business goals.

• Maintains effective performance delivery under pressure and demanding situations.

• Inspires and influences internal stakeholders with a proactive and self-initiated work attitude.


Zahlen und Fakten

  • Geschäftsbereich

    DHL Global Forwarding Management (Asia Pacific) Pte. Ltd.

  • Beschäftigungsart

    Unbefristet Vollzeit

Jetzt bewerben

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