Client Support Services Analyst, Service Logistics, APAC

Singapur DHL Supply Chain req40369 09/09/2019
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Key Responsibilities

Business Performance Support & Business Lead Generation

  • Generate new business leads to Account Managers (e.g. up-selling or cross-selling)
  • Work with respective Account Managers to shorten DSO

Relationship Management

  • Act as the Single Point Of Contact to the assigned Service Logistics (SL) network customer
  • Lead Business Reviews with customers for business continuity and sustainable partnership
  • Work with respective Account Managers to ensure execution of Account Plans

Performance Management

  • Align country’s Ops Performance with global/regional goals
  • Ensure consistency and service quality in collaborations with Network Operations Area Logistics Manager / ROM
  • Govern customer change requests to ensure scope management & cost recovery
  • Manage customer escalations and drive recovery plans
  • Ensure the timely distribution of integrated performance reports to specific regional / global customers
  • Provide ad-hoc reporting and analysis as assigned
  • Identify performance trends and hotspots

Continuous Improvement

  • Facilitate CI programs in various aspects – operations, systems, financial audits in collaborations with Network Operations 
  • Share best practices across countries and accounts
  • Supports process standardization to attain an operating standard model
  • Track and monitor cost savings in collaboration with Network Operations

Account Management

  • Grow SL share of wallet for existing customers in the region, focusing on regional account plans, commercial ownership of accounts and regional proposals (RFQ, renewal, commercial CRF) ownership
  • Ensure overall commercial ownership of SL account in the region (incl. regional management of Global account)
  • Develop pro-active business retention and growth plans that protect/enhance margins and are aligned with key internal stakeholder strategies.
  • Accountable for tracking and managing account profitability in line and direct contact with Finance (e.g. DSO issues). Identifies root causes to take direct actions and/or liaise & track other functions to solve account profitability issues


Key Capabilities

  • Minimum 2 years of experience in warehouse operations and/or Supply Chain/Logistics with customer relationship management experience
  • Solid understanding of the principles of supply chain management
  • Reporting capabilities within a multiple system environment
  • Experience working with multiple reporting applications
  • Good communications and interpersonal skills
  • Good analytical and problem solving skills; both short-term/tactical and long-term/strategic.
  • Well-structured, change oriented and results focused
  • Internationally orientated executive
  • Proficient with all MS Office tools

Zahlen und Fakten

  • Geschäftsbereich

    DHL Supply Chain Regional Office Singapore

  • Reisetätigkeit erforderlich

    Unter 25%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich

    Ja

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