Key Account Manager - Contract Logistics
Shanghai Nongchang, Jiangsu Sheng, China DHL Supply Chain req84069 26/09/2019Jetzt bewerben
- Identify and develop potential and sustainable customer relationship to the growth of company market share.
- Integrate the marketing needs of new customers and match the corresponding business strategy.
- Responsible for customer introduction of business negotiations, supply chain program formulation, project management and normal operation of KPI.
- Provide regular updates to senior management on customers’ initiatives, strategies, etc for their strategic direction and development.
- Work with operation team to resolve customer-related issues, and be responsible for business and profitability growth.
- Provide customer oriented service at all times relating to commercial/contractual issues.
- Facilitate the provision of solution management, account management and enhancement of supply chain that meets and exceed customers’ expectations
- Responsible for the success of continuous contract renewal with favorable Pricing and Terms.
- Lead and coordinate all contract renewal negotiation effort with internal depts.
- Work with Ops to ensure the delivery of quality service to customer and the compliance of SLA and KPI.
- Continually review and improved business processes to increase productivity and improve P&L
- Conduct analysis on customer’s P&L and KPIs performance to identify focus areas for improvement.
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DHL Supply Chain China