Key Account Manager - Contract Logistics

Shanghai Nongchang, Jiangsu Sheng, China DHL Supply Chain req84069 26/09/2019
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Job Description:

  • Identify and develop potential and sustainable customer relationship to the growth of company market share.
  • Integrate the marketing needs of new customers and match the corresponding business strategy.
  • Responsible for customer introduction of business negotiations, supply chain program formulation, project management and normal operation of KPI.
  • Provide regular updates to senior management on customers’ initiatives, strategies, etc for their strategic direction and development.
  • Work with operation team to resolve customer-related issues, and be responsible for business and profitability growth.
  • Provide customer oriented service at all times relating to commercial/contractual issues.
  • Facilitate the provision of solution management, account management and enhancement of supply chain that meets and exceed customers’ expectations
  • Responsible for the success of continuous contract renewal with favorable Pricing and Terms.
  • Lead and coordinate all contract renewal negotiation effort with internal depts.
  • Work with Ops to ensure the delivery of quality service to customer and the compliance of SLA and KPI.
  • Continually review and improved business processes to increase productivity and improve P&L
  • Conduct analysis on customer’s P&L and KPIs performance to identify focus areas for improvement.

Zahlen und Fakten

  • Geschäftsbereich

    DHL Supply Chain China

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich


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