Credit and Collections (C&C) Specialist

Saint-Laurent, Québec, Kanada Global Forwarding Freight 37365 13. January, 2021
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** Bilingual French/English is mandatory for this position ***

Job Summary:
Reporting to the Credit & Collections manager, this role is a subject matter expert in Credit & Collections processes. Uses functional knowledge to apply relevant and appropriate levels of judgment and decision making. May lead others and may serve as a consultant to senior management in the area of expertise or skill. The role also works closely within the C&C team managing the deliverables of the outsourced team

Principal Duties and Responsibilities:
• The C&C Specialist should display expertise of the credit management, cash applications and collections processes
• Supports OTC manager in definition of the local or non-global processes
• Works closely with other DPDHL entities to ensure open lines of communication are maintained.
• Manages customer credit limits to minimize bad and doubtful debts, while meeting commercial needs
• Executes in conjunction with shared service center team the strategy for C&C process
• Acts as a relationship-builder and manager across internal functions.
• Supports C&C manager in the review of the service providers performance
• Supports compliance to policies, procedures and SOPs for C&C process
• Works directly with the service providers to identify improvement opportunities
• Supports business by providing customer creditworthiness information and warning about implied risks
• Customer dispute management: Resolution of escalated issues, disputes from customers, shared service centers, and operations
• Collection: Maintenance of collection treatment plan/strategy, support collectors, authority to set and release credit hold
• Write-offs: authorization for small-balance write-offs
• Bankruptcy process: Participation – filing of claim, following claim through process and tracking of claim to completion, reporting
• Credit applications: Review and approve (or forward to manager for further approval if required) Inform customer about credit limit approval/rejection
• Cash Application: Resolve escalated unmatched Items
• Pro-actively review credit limits and amend accordingly with the required authority.

Minimum Requirements (Education, experience and skills):
• Bilingual; fluent in English & French
• University degree in Finance or equivalent qualification
• 3-5 years of experience in related field
• Very good understanding of freight forwarding industry
• Good knowledge of regulatory and legal requirements
• Experience in used accounting system is preferred
• Solid experience in MS Excel (e.g. Pivot Tables, charts, etc.) required
• High degree of conceptual and analytical skills
• Strong communication skills (verbal and written)
• Strong results and customer focused
• Good understanding of local market both at the macro-economic and industry level.
• Experience of working with an outsourced team is essential

Physical Requirements:
This position is primarily sedentary.

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Global Forwarding (Canada) Inc.

  • Beschäftigungsart

    Unbefristet Vollzeit

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