Business Development Specialist - YUL

Saint-Laurent, Québec, Kanada Global Forwarding Freight 34554 7. July, 2020
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Overall job purpose:

  • Wins new medium-sized Business Customers

  • Plans and manages medium-sized Business Customers

  • Gathers customer and market information to update product and trade lane on current conditions

Qualifications:

  • Extensive knowledge of airfreight and ocean freight products (3 to 5 years experience in a similar role)

  • Track record of successful results in achieving KPIs

  • Good communication and presentation skills, ideally having experience in selling in competitive markets

  • High degree of self-confidence, initiative and commitment

  • PC literate, excellent organizational, communication incl. telephone and writing skills

Main tasks & key responsibilities:

  • Seeks and prospects medium sized customer targets to win new business generally in the 30k – 500k range net revenue per annum

  • Prospects, wins, implements, and manages medium-sized Business Customers

  • Builds rapport and trust with customers by being informed about customer’s supply chain needs and ensures extensive knowledge of the market in order to provide solutions that best suit customer’s needs

  • Assesses the type and size of customer needs

  • Recommends solutions based on customer needs by using industry knowledge

  • Closes business connecting a customer need with a DHL solution and the value it may create for the customer

  • Regularly reviews customer churn and retention by conducting joint visits with product teams, trade lane specialists and organizes workshops inviting customers to share information on updated regulations, products, etc.

  • Uses networks within the various sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs

  • Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)

  • Utilizes DGF CRM tool for reporting and analysis

  • Owns a vehicle for customer visits

  • Bilingual French & English required

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Zahlen und Fakten

  • Arbeitszeiten

    37.5

  • Geschäftsbereich

    DHL Global Forwarding (Canada) Inc.

  • Reisetätigkeit erforderlich

    less 20%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Tagschicht

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