Key Account Sales Manager

Roissy-en-Brie, Île-de-France, Frankreich Global Forwarding Freight 60925 16. February, 2021
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Key Account Sales Manager

DHL GLOBAL Forwarding France  Villepinte, Île-de-France, France

Participate in design and ensure implementation of account management strategy to expand and maintain customer base, deliver net growth, revenue, profitability and service targets for key accounts in line with business strategy, financial objectives, Group guidelines and policies

Key Tasks

·Contribute to developing key account strategy including account planning, revenue targets, service goals, etc. in line with overall business strategy and sales objectives

·Prepare sales plans for key accounts

·Implement sales process, activities and initiatives to ensure account retention, achieve own sales targets, identify new revenue opportunities, contract renewals, etc.

·Provide ongoing support to high value clients to ensure delivery of high quality customer service

·Coordinate activities of functions where the customer has direct contact to provide consistent and cohesive services

·Understand market trends including digitalization, own product and client’s business/ requirements, translate products into solutions to meet their needs

·Monitor competitive activity within accounts and disseminate information to relevant functions such as customer service, operations, pricing, etc.

·Identify decision-makers, establish and maintain relationships with major accounts to negotiate customer contracts, promote brand awareness, resolve issues and build profitable business relationships

·Analyze complex issues and adapt current processes and techniques in own work area for enhanced efficiency and effectiveness

·Reach agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating

·Negotiate and authorize agreements/ contracts, change terms and conditions in line with Group guidelines

·Enter data in the CRM

Qualifications & Key Requirements

·Master Degree in Sales

·Knowledge in overseas (Ocean Freight, Air Freight, Customs)

·a successful experience in a similar function

·Results orientation, team spirit

·Persevering, dynamic and proactive

·Professionnal english

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  • Geschäftsbereich

    DHL Global Forwarding (France) SAS

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