Trainer & SOP Specialist (Retail)

Puchong New Village, , Malaysia DHL eCommerce Solutions 66214 6. April, 2021
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We are currently seeking for a Trainer and SOP Specialist (Retail) to join our DHL eCommerce Solutions based in Puchong, Malaysia. 

The Trainer and SOP Specialist (Retail) will be responsible for end-to-end training management for Retail Operations including training needs analysis, training plans, designs & development, procedures and processes, and to conduct trainings via workshops, one-on-one sessions and on-the-job training. He/ She will also be responsible
in creating and updating Standard Operations Procedures and Work Instructions..

Essential Responsibilities and Duties: 
  • Build training document, build training master plan, training procedures, user manual and policies to enhance training quality.
  • Develop and manage the training program, training budget to perform effectively.
  • Conduct training courses with Retail partners and develops strategic policies, procedures and responsibilities for the operations training department of a company. The job involves implementing a company’s operations training efforts via workshops, one-on-one sessions and on-the-job training.
  • Maintain quality standards by evaluating feedback on trainings and initiating corrective actions.
  • Manages and consolidates the local training needs for trainings, trainer capacity, cost calculation and training calendar.
  • Measure training effectiveness towards benefit outcomes in organization business development.
  • Develop the internal trainer’s crew to meet the internal training demands.
  • Liaise with System Team on new updates regarding system and Retail and Operations Process in order to conduct refresh training for users.
  • To join BAT testing in every update of Retail system.
  • Develops performance improvement training to support company goals. 
  • Develop, Maintain & Update Retail SOP & WI (document Control).
  • Perform audit at Retail partners shop to make sure all personal to following SOP

  • Minimum bachelor's degree certification.
  • At least 4-5 year experience in Training or related.
  • Experience in Logistic Industry; Operation filed. Prior operations training experience is preferred. 
  • Good communication, computer, organizational, project management, analytical and interpersonal skill.
  • Proven strategic thinking, critical influencing.
  • Strong motivation skills, negotiation, presentation skills.
  • Willing to Travel
  • Good knowledge on retail operations in running a courier retail center.

Zahlen und Fakten

  • Geschäftsbereich

    DHL eCommerce (Malaysia) Sdn. Bhd.

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