Telesales Executive

Puchong New Village, , Malaysia DHL eCommerce Solutions req83792 18/09/2019
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We are currently seeking a Telesales Executive to join DHL eCommerce Solutions Malaysia!

The Telesales Executive will be responsible for the revenue retention and development for the customers’ portfolio accounts through sales tactics of up-selling and cross selling for our services and products. The incumbent will also be in charge of new business development by opening new accounts.

Essential Duties and Responsibilities

Customer Management

  • Act as customers’ main contact, responding and attending to their sales and post sales requirements

  • Build a strong client relationship to ensure that the accounts perform and grow to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business

  • Manage a portfolio of existing customers via regular telephone calls to secure new business and to ensure that individual agreed targets are achieved

  • Provide customer oriented service at all times relating to specific sales issues

  • Liaise closely with sales channels and other departments to ensure that a full cost effective service is maintained

Sales Process Management

  • Formulate personal sales plan that incorporates initiatives for identifying and gaining new business prospects to maximize growth within the existing client base

  • Combine sales skills with product/service knowledge and convert high prospect leads into accounts to increase the size and quality of account holders

  • Continually develop knowledge of DHL’s services and general commercial awareness to provide the best possible standard of customer service to maximize sales

  • Provide regular reports to measure individual and department effectiveness and provide figures showing department’s productivity

Desired Skills / Qualifications

  • Minimum 3 years of experience in sales

  • Excellent communication skills (English, Bahasa, Mandarin), spoken and written

Minimum Educational Qualification

  • Diploma (or equivalent)

Zahlen und Fakten

  • Geschäftsbereich

    DHL eCommerce Solutions Singapore

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich


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