Business Acceptance Test Analyst

We are currently seeking a BAT (Business Acceptance Test) Analyst to join DHL eCommerce Solutions based in Puchong, Malaysia!

The BAT (Business Acceptance Test) Analyst will be responsible for operations system testing, training and support Business testing for features on Operations system. The incumbent will serves as a liaison between operations systems personnel and end users to enhance systems & processes and implement change requests. Incumbent will coordinate between local operations teams and regional IT team to resolve and implement changes to systems. Provision of on-going support to Mirror and ePOD end users as needed, on-going support to Master Data and routing maintenance as needed and support functional, business case, and system integration testing. Incumbent needs to proactively attend to key projects testing from regional team.

Essential Duties and Responsibilities

Customer Service Management

• Responsible for operations system testing and training; create training material and test cases, provides on-going support to end users as needed

• Provide on-going support to master data and owns country master data if any; support functional, business case, and system integration testing

• Identify issues based on test results and present the findings to relevant stakeholders

Stakeholder Management

• Work with regional IT to ensure timely deployment of Domestic systems

• Train new users on system usage

• Support local super users to identify necessary change requests to enhance the operational systems for local business

• Work closely with business and various departments to ensure applications are well supported.

Process Management

• Develop test cases for Malaysia base on ASPAC practice; Drive system implementation

• Ensure equipment deployed meet and comply to domestic system before implementation

• Perform functional, business case and system integration testing

• Identify issues and recommend solutions based on test result analysis.

• Generate the necessary test data for different stages of testing.

• Provide pre-Implementation as well as post-Implementation support

• Incident support, performing root cause analysis, resolution execution and escalation of unresolved incidents

• Manage and analyze the incidents, identify the problem and escalate to Project’s Team for support when required

Team Management

• Develop operational system training skills

• To develop skills in DHL proprietary application – Domestic system (MIRROR, ePOD TMS)

Desired Skills / Qualifications

• Min. 2 years testing experience

• Min. 2 year in a training / supervisory role

• Min. 2 -4 years overall business knowledge in the field (familiar with a variety of the field's concepts, practices, and procedures). Experience in deploying operational systems in new terminals/hubs

• Logistic operational experience is preferred

• Ability to understand business processes and relate them to technical teams

• Strong oral and written communication, interpersonal skills

• Ability to work independently and as part of a team

• Experience using Quality Center/RTC for test execution, and defect management

• Experience in testing, writing end user documentation and writing SOPs

• Proficient in MS Office (MS Project, Excel, Word, PowerPoint and Visio)

Minimum Educational Qualification

• Diploma (or equivalent) or higher