Area Operations Manager, Nothern Region

Puchong New Village, , Malaysia DHL eCommerce Solutions 52352 18. November, 2020
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We are looking for an Area Operations Manager to join our DHL eCommerce Solution based in Northern region, Malaysia.

Key Responsibilities and Accountabilities:

  • Monitor and manage DHLeC network courier fleet operations in assigned regions.

  • Ensure DHLeC service levels are met in assigned regions.

  • Ensure full compliance of DHLeC SOPs in assigned regions.

  • Source, onboard and manage agents/contractors in assigned regions.

  • Monitor competitor activities for market intelligence gathering purposes.

  • Manage resources deployment with assigned regions to ensure efficiency in resource utilization.

  • Prepare management/operations report on regular basis and ad-hoc basis

  • Ensure full compliance to DHLeC's safety, quality and service excellence standards in assigned regions.

People Management

  • Lead, supervise and motivate the region's delivery network and courier fleet team.

  • Train and monitor staff and contractors to ensure full compliance to DHLeC SOP.

  • Drive personal /career development and progression of subordinates via coaching and counselling.

Divisional Experience

  • Good knowledge of courier/express shipment management and delivery process flow.

  • Good analytical skills and strong focus on continuous improvement.

  • Strong operations planning and reporting background.

Functional Experience

  • Work experience as an area operations manager.

  • Excellent communication and leadership.

  • Sound decision making skills.

Geographical Experience

  • Good knowledge of the assigned region and willing to travel.

  • Good network of contacts for delivery agents/contractors in assigned region.

Competency Requirements

  • Minimum Bachelor' Degree certification, relevant experience in the courier industry without degree certification would also be considered.

  • Minimum  5 years relevant experience in a senior operational management role, previous experience in the courier industry is an advantage.

  • Willing to travel.

Zahlen und Fakten

  • Geschäftsbereich

    DHL eCommerce (Malaysia) Sdn. Bhd.

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