Area Operations Manager, East Region

Puchong New Village, , Malaysia DHL eCommerce Solutions 46422 9. October, 2020
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We are looking for an Area Operations Manager, East Region to join DHL eCommerce team in Malaysia.

Key Responsibilities and Accountabilities:
  • Monitor and manage DHLeC network courier fleet operations in assigned regions.
  • Ensure DHLeC service levels are met in assigned regions.
  • Ensure full compliance of DHLeC SOPs in assigned regions.
  • Source, onboard and manage agents/contractors in assigned regions.
  • Monitor competitor activities for market intelligence gathering purposes.
  • Manage resources deployment with assigned regions to ensure efficiency in resource utilization.
  • Prepare management/operations report on regular basis and ad-hoc basis
  • Ensure full compliance to DHLeC's safety, quality and service excellence standards in assigned regions.

People Management

  • Lead, supervise and motivate the region's delivery network and courier fleet team.
  • Train and monitor staff and contractors to ensure full compliance to DHLeC SOP.
  • Drive personal /career development and progression of subordinates via coaching and counselling.

Divisional Experience

  • Good knowledge of courier/express shipment management and delivery process flow.
  • Good analytical skills and strong focus on continuous improvement.
  • Strong operations planning and reporting background. 

Functional Experience

  • Work experience as an area operations manager.
  • Excellent communication and leadership.
  • Sound decision making skills.

Geographical Experience

  • Good knowledge of the assigned region and willing to travel.
  • Good network of contacts for delivery agents/contractors in assigned region.

Competency Requirements

  • Minimum Bachelor' Degree certification, relevant experience in the courier industry without degree certification would also be considered.
  • Minimum  5 years relevant experience in a senior operational management role, previous experience in the courier industry is an advantage.
  • Willing to travel.

Zahlen und Fakten

  • Geschäftsbereich

    DHL eCommerce (Malaysia) Sdn. Bhd.

  • Reisetätigkeit erforderlich

    less 75%

  • Schichtarbeit

    Keine

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