Senior Consultant – Digital Platforms (Salesforce)

Prague, Hlavní město Prague, Czech Republic Global Business Services 59537 4. February, 2021
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About the role:
We are looking for a Senior Consultant to join our Digital Platforms team in Prague. As a Product and Service Manager, you will be responsible for the strategic development of Salesforce, Request IT, and other tools with customer touchpoints on behalf of BPM Shared Services, ensuring cross-divisional/ITS internal alignment and project management. In your role you will act as a central point of contact for all ITS and BU requirements for tool enhancements as well as interfaces; consolidation and evaluation of these requirements, and facilitation of their implementation in line with the service strategy and long-term roadmaps.

What you will do:
  •  Create / update group-wide service roadmap in compliance with supplier/vendor roadmaps, technology views, corporate standards, and BU requirements
  •  Define technology roadmap for tools and interfaces underpinning the service roadmap
  •  Manage the demand process towards the suppliers in regards to the overall DPDHL business demand
  •  Align, bundle & verify cross divisional BU IT requirements in the area of our Digital Platform Solutions with a focus on Salesforce
  •  Identification of potential for improvement from the end user perspective in the area of customer experience, management of implementation and continuous improvement
  •  Analysis and design of systems, processes and workflows, taking into account customer and end-user needs
  •  Independent management of projects in the area of IT service management processes and tools and complex consulting tasks
  •  Monitoring and steering of (agile) implementation projects
  •  Planning, preparation and delivery of project presentations as well as other communication material
  •  Lead team members and subject matter experts from IT Services and DPDHL divisions
  •  Support the strategic development of the department

What you should have:
  •  Educated to Degree Level or equivalent in IT or Business Management
  •  Comprehensive knowledge of Information Technology, IT Strategy and IT service delivery and knowledge of its methodologies & good-practice frameworks (i.e. ITIL, COBiT)
  •  Advanced knowledge in the areas of system architecture, business process analysis and –design
  •  Expertise in the area of infrastructure services is a big plus; knowledge of Salesforce preferred
  •  Several years of professional experience in IT industry and consulting, preferably in the management and IT environment -  Service Integration and Management preferred
  •  Experience in IT project management and knowledge of its methodologies (i.e. PRINCE2, PMI, MSP, agile project management) 
  •  Consultancy skills, especially an ability to translate business (process) requirements into IT solutions
  •  Motivation to transform and mobilize changes within complex international environments via projects and programs (technical and organizational)
  •  Knowledge of DPDHL business environment, service requirements and culture
  •  Focus on customer orientation, excellent analytical and solution design skills
  •  Strong communication and presentation skills 
  •  Capable of working in international environment
  •  Very good knowledge of English

We offer:
  •  Great team of IT professionals and a possibility of technical development
  •  An extra week of holiday (overall 25 days/year)
  •  6 Self-sickness days/year
  •  Company car / car allowance
  •  Full salary compensation for up to 10 days absence due to illness per the calendar year
  •  Lunch and FlexiPass vouchers fully covered by DHL
  •  On-going professional and technical training and certifications
  •  Multicultural environment in modern offices
  •  Pension plan contribution
  •  Multisport card
  •  Employee Referral Program
  •  Company sponsorship of various sports and social clubs
  •  Smart casual dress code
  •  Medical Assistance program

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Information Services (Europe) s.r.o.

  • Reisetätigkeit erforderlich

    less 50%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit


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