Senior Application Support Specialist MyDHL+

Prague, Hlavní město Prague, Czech Republic Global Business Services 51581 10. November, 2020
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We are looking for a new colleague for our solution support team. You will be responsible for providing consultation, guidance and problem solving expertise with respect to technical issues of infrastructure, design, methods, tools etc. to ensure that a robust, maintainable service is provided for main DHL Express product MyDHL+ .  

Your Responsibilities:
- Work as  2nd level support for internal applications
- Responsible for testing and release to production
- Supports Incident, Problem and Critical Incident Management as required, prioritizes requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs
- Maintains good working relationships with appropriate internal and external DHL customers
- Technical support to users of business applications, using standard ITS processes and procedures
- Provides verbal and written technical reports to specialists on aspects of system status
- Technical reports to users and managers
- Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provides deployment services for area of competence
- Investigate problems and other requests for support and determines appropriate actions
- Liaise with staff responsible for the development of system enhancements to overcome known problems

Applications/technologies you will use:
- OS Unix, Linux
- DB (Oracle)
- Apache, Tomcat, NGINX
- Terracotta
- Adobe CQ (CM products)
- Shareplex
- XML, Java script, JSP, XSL
- Shell scripting
- Play
- Dynatrace APM

Your Skills:
- Relevant experience from similar role
- Advanced English 
- Analytical skills
- DevOps experience
- Team Player
- Excellent influencing and negotiating
- Personal drive, commitment to excellence, resilience in adversity

We Offer:
- Great team of IT professionals and possibility of technical development
- Modern offices in Chodov
- Home office 
- Permanent contract
- CAFETERIA employee benefit program with wide selection of benefits from Edenred
- Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
- Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……

For more details contact: 

Zahlen und Fakten

  • Geschäftsbereich

    DHL Information Services (Europe) s.r.o.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit


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