Senior Application Specialist - DSC

Prague, Hlavní město Prague, Czech Republic Global Business Services 42360 16. September, 2020
Jetzt bewerben

We are looking for a new colleague for our Solution Support team. You will be responsible for providing support, consultations, guidance and problem solving expertise in the team supporting the main business partner - DHL Supply Chain.

You will cooperate with various DHL IT Services internal teams (database, network, operating system administrators and developers etc. ) to maintain the service on agreed level including implementations with minimal disruptions to the production environment.

Your daily work:
  • Works as 2nd level support for internal set of applications/services supporting the whole application/service lifecycle from initial testing to production support
  • Delivers application support within SLA according to ITS processes with the main focus on incident, problem and change management
  • Monitors supported service to be ahead of potential issues
  • Investigates problems and other requests for support and determines appropriate actions
  • Owns assigned tasks to final restoration and collaborates with other support teams within the organization and external suppliers
  • Liaises with developers to overcome known problems and improve the service quality
  • Supports on-going projects and carries out specific assignments connected with the supported service and business continuity including consultation for these projects
  • Monitors and oversees the overall performance of the service
  • Housekeeping on managed services
  • Keep all required technical documentation up-to date
  • Capacity management – assure sufficient capacity on services
  • Participation on meetings from IT and customer side
  • On-call overtime is mandatory part of job (usual rotation one week in a month)

Your experience:
  • Previous experience in area of IT support
  • Advanced experience in Linux/Unix
  • Basic knowledge of Bash & Powershell scripting
  • Familiar with MS SQL and Oracle DB, active SQL usage
  • Team player attitude
  • Analytical skills and ability to get quickly from incident/problem to solution
  • Customer focus approach
  • Fluent English (both verbal and writing)
  • Knowledge of application servers (Tomcat, Apache, Weblogic) is an advantage
  • We welcome MDM (Mobile Device Management) experience

We offer:
  • Work for one of the largest company in the world with innovative culture
  • Great team of IT professionals and possibility of technical development
  • On-going professional and technical trainings and certifications
  • You will get an opportunity to learn a lot about transport management and meet with the greatest professionals in this area
  • Modern offices in Chodov
  • Huge number of internal job opportunities within the company
  • Home office
  • Permanent contract
  • CAFETERIA employee benefit program with wide selection of benefits from Edenred, Pension Plan contribution
  • Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
  • Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……

For more details please contact

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Information Services (Europe) s.r.o.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit


Jetzt bewerben

„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn