Technical Writer with Product Marketing Skills

Prag, Hauptstadt Prag, Tschechien Corporate Center req82708 20/08/2019
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ABOUT THE ROLE:
A skilled wordsmith who is responsible for breaking down complexities and get the readers—developers, project workgroups, engineers, business users —  on the same page. As part of the Strategy planning and Communications team, you are not only responsible for writing, editing, and quality control, but also shaping the content by partnering with the Product teams to identify key target segments, and translating the product and value proposition into simple, compelling language. 

In this role, you deliver product manuals, how-to guides, website help sections, and ensuring all communications are consistent with our brand look and feel. 

Key success criteria for this role: Make processes easy to understand and IT products a breeze to use. As you will work in an international environment, you understand different cultures and enjoy interacting with people from different hierarchy levels. You are furthermore used to work independently and interdisciplinary yet in a structured manner.

YOUR WORK:
  •  Build a thorough understanding of IT Services’ business, services, and products
  •  Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
  •  Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  •  Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
  •  Translate our business to technical & non-technical audiences (within IT Services and Deutsche Post DHL)
  •  Maintain a comprehensive library of technical terminology and documentation
  •  Evaluate current content and develop innovative approaches for improvement

YOUR SHOULD HAVE:
  •  Few years of professional experience as a technical writer, ideally in the IT industry
  •  Ability to deliver high-quality technical writing, paying attention to detail and the needs of the target group
  •  Excellent writing and editing skills (English is a must, German is a plus) 
  •  Ability to write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  •  Think analytically with a strong sense of responsibility and quality
  •  Passionate team player with a cooperative, service and solution-oriented way of working

REQUIREMENTS:
  •  Native speaker / Fluency in English
  •  3-5 years of experiences with communication and IT  
  •  Experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  •  Profound knowledge of Microsoft Office tools 

WE OFFER:
  •  Great team of IT professionals and the possibility of technical development
  •  An extra week of holiday (25 days/year)
  •  6 Self-sickness days/year
  •  Full salary compensation for up to 10 days absence due to illness per the calendar year
  •  Lunch and FlexiPass vouchers fully covered by DHL
  •  On-going professional and technical training and certifications
  •  A multicultural environment in modern offices
  •  Pension plan contribution
  •  Multisport card
  •  Employee Referral Program
  •  Company sponsorship of various sports and social clubs
  •  Smart casual dress code

Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    DHL IT Services Europe

  • Reisetätigkeit erforderlich

    Unter 25%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich

    Nein

  • Schichtarbeit

    Tagschicht

Jetzt bewerben