System Support Specialist – Antivirus technologies

Prag, Hauptstadt Prag, Tschechien Global Business Services 25609 12. March, 2020
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ABOUT THE ROLE:
DHL IT Services is seeking for motivated individuals (able to work remotely from home office) with experience in Antivirus infrastructure to join the Desktop Infrastructure Operations team.
You will be Subject Matter Expert for 2nd level Application Support for large Enterprise Desktop Antivirus technologies. You will be the driver for complex technical solutions on improving AV compliance and its automation. You will provide architectural input and work closely with line managers to develop technical team members. Additionally, you will effectively manage maximum availability and minimize disruption to the Global Personal Work Space services and ensure that all agreed targets; SLA's and Metrics are met.

WHAT WILL YOU DO:
  •  Manage coordination and trouble shooting of Enterprise level Antivirus compliance management both within and externally with the product support teams
  •  Lead teams and improve Antivirus compliance management across end clients
  •  Incident and Problem ticket analysis and trend analysis
  •  Manage Requests for Change
  •  Maintain Backend Antivirus infrastructure
  •  Support Calls for Antivirus incidents (on call support rotational within the team)

APPLICATIONS YOU WILL USE:
  •  Enterprise level Antivirus (Symantec\Mcafee\Defender\Avast)
  •  MS SQL Query
  •  Windows 10 desktop
  •  Global Service Now
  •  Microsoft Office

YOU MUST HAVE:
  •  Understanding in Enterprise level Antivirus tools like (Symantec\Mcafee\Defender\Avast)
  •  Knowledge on Global Service Now
  •  Experience with Scripting (Powershell\VB)
  •  Knowledge in Desktop Win 10
  •  Comfortable using command line tools, trouble-shooting, problem-solving
  •  Minimal knowledge on Excel (pivot tables, etc)
  •  Ability to use English in daily communication
  •  It is great, if you are detail oriented, team player and analytical thinker

WHAT WE OFFER:
  •  Great team of IT professionals and the possibility of technical development
  •  An extra week of holiday (25 days/year)
  •  6 Self-sickness days/year
  •  Full salary compensation for up to 10 days absence due to illness per the calendar year
  •  Lunch vouchers fully covered by company
  •  CAFETERIA employee benefit program with wide selection of benefits from Edenred
  •  On-going professional and technical training and certifications
  •  A multicultural environment in modern offices
  •  Multisport card
  •  Employee Referral Program
  •  Company sponsorship of various sports and social clubs
  •  Smart casual dress code

In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities. 
Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!

Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    DHL Information Services (Europe) s.r.o.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Keine

Jetzt bewerben

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Aktueller Mitarbeiter – Senior Consultant in Bonn