System Support Specialist – Antivirus/ Endpoint Protection

Prag, Hauptstadt Prag, Tschechien Global Business Services 40265 2. September, 2020
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ABOUT THE ROLE:
Would you like to be part of DHL IT Services? Our Infrastructure Operations team is looking for a new team member.
You will be Subject Matter Expert for 2nd level Application Support for large Enterprise Desktop Antivirus technologies.  You will be the driver for complex technical solutions on improving AV compliance and its automation. You will provide architectural input and work closely with line managers to develop technical team members. Additionally, you will effectively manage maximum availability and minimize disruption to the Global Personal Work Space services and ensure that all agreed targets; SLA's and Metrics are met.

WHAT WILL YOU DO:
  •  Next-level support for Antivirus / Endpoint Protection solution with support teams
  •  Analyze Incident and Problem ticket trends
  •  Participate in continuous improvements to endpoint compliance
  •  Coordinate Requests for Change and fulfillment requests
  •  Maintain infrastructure components providing Antivirus service
  •  Support for Antivirus incidents (low volume on call rotation)

APPLICATIONS YOU WILL USE:
  •  Enterprise Antivirus / Endpoint Protection - (Symantec/Broadcom/Microsoft)
  •  Windows 10 – endpoint workstations
  •  Server 2012/2016 – infrastructure servers
  •  Global ServiceNow – ticketing / CMDB / records system
  •  Microsoft Office – productivity software

YOU MUST HAVE:
  •  Understanding of Antivirus / Firewall / Endpoint Protection concepts
  •  Windows 10 skills with administrator or power-user mindset
  •  Experience with software, services, scripts, troubleshooting, problem-solving
  •  Basic use of productivity tools – Excel, Powerpoint, etc
  •  Fluency in English for daily communication
  •  Interest to grow skills through training (SQL, 365, etc)
  •  Motivation to work in a global environment

WHAT WE OFFER:
  •  Great team of IT professionals and the possibility of technical development
  •  An extra week of holiday (25 days/year)
  •  6 Self-sickness days/year
  •  Full salary compensation for up to 10 days absence due to illness per the calendar year
  •  Lunch vouchers fully covered by company
  •  CAFETERIA employee benefit program with wide selection of benefits from Edenred
  •  On-going professional and technical training and certifications
  •  A multicultural environment in modern offices
  •  Multisport card
  •  Employee Referral Program
  •  Company sponsorship of various sports and social clubs
  •  Smart casual dress code
In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.
Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!

For more details feel free to contact: marie.nunhardtova@dhl.com

Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    DHL Information Services (Europe) s.r.o.

  • Reisetätigkeit erforderlich

    less 20%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Keine

Jetzt bewerben

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Aktueller Mitarbeiter – Senior Consultant in Bonn