Come work as Shift Manager at multinational company that offers great benefits with opportunities to advance and learn alongside accomplished IT professionals.
IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL), the world's leading mail and logistics Group.
IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices in North, Central and South America, Europe and Asia.
Our location in Prague is the largest data center operation in the Czech Republic founded in 2004 and we are proud holders of Uptime Institute Tier3 certification.
You would be part of over 1350 highly skilled IT professionals working in a friendly, multicultural environment of 67 nationalities in Prague 4, Chodov.
Metro – DHL IT Services is just 4 minutes walking distance.
·Takes responsibility for managing of global shift team and for the appropriate management actions to keep services within defined SLAs and quality parameters defined in KPIs.
·Manage infrastructure services in terms of Incident, Change and Problem Management process.
·To act on behalf of the Head of Server Services during out-of-hours operation, taking ownership for Facilities Management and Infrastructure Operations incidents and issues.
·Cooperate with all relevant functions (Service Desk, Facility, Engineering Solution Support, Network etc.) are operational, co-coordinating and escalating major issues/incidents on behalf of Server Services Operations.
·Direct people management responsibility is 6 System Specialists’ team, including the day to day people management, work assignment, KPI/IKO evaluation, development plans and couching the team.
Indirect (dotted line) responsibility for global 1st level IT operations support for all 3 regions;
·Deputizes for the Head of Server Service during the out of business hours;
·Is acting as recovery manager in case of major infrastructure incidents including coordinating any recovery efforts across all involved ITS support teams;
·Is accountable of first level incident management support for all systems supported by ITS by make use of service delivery skills and customer focused approach;
·Participates in root cause analyses of infrastructure incidents and helps to implement the eventual solution. Responds to queries and complaints by internal customers and implements preventative measures;
·Improves work procedures, where appropriate, to increase automation level;
·Works with engineering and solution support teams on planning and implementation infrastructure changes.
You should have:
·Sound knowledge of ITIL, IT infrastructure and system management;
·Strong people management with ability to work in multinational and multicultural environment
·10 years of experience working across different IT functions, including team leadership experience;
·Linux/Unix and Windows OS administration experience is a benefit.
What We Offer
·25 days of holiday
·6 Self-sickness days
·Full compensation for up to 10 days absence due to illness per calendar year
·Lunch and FlexiPass vouchers fully covered by IT Services
·On-going professional and technical trainings and certifications
·Friendly and truly multicultural environment in modern offices
·Employee Referral Program
·Company sponsorship of various sports and social clubs (e.g. football, tennis, golf, shooting, yoga, running and many more)
·Smart casual dress code
Zahlen und Fakten
DHL IT Service Center Europe