Optimization Consultant

Prag, Hauptstadt Prag, Tschechien Finance Global Business Services 15664 11/11/2019
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Would you like to be part of DHL IT Services? Do you like exploring new trends? Are you keen in innovations and not afraid of making changes? Our Service Desk team is looking for you!

As Optimization Consultant you will be exploring new and emerging technologies that can be adopted as part of Service Desk transformation and you will continuously improve the existing optimization solutions. In cooperation with various Service Desk stakeholders across the world you will be looking for solutions for automation and digitalization and you will be accountable to lead the way forward on the transformation in Service Desk to deliver efficiencies in operations and costs.

• Serve as a change leader, innovate and have an appreciation for thinking outside of the box, questioning the status quo, and striving to find efficiencies in all work
• Collaborate with Robotics Process Automation (RPA) Specialists, Service Desk Tools Team, Other Technical Experts to deliver optimization projects on time
• Work closely with Regional Head of Department to identify and deliver optimization opportunities and with Regional Service Leads to deploy the optimization solutions
• Prioritize, track, monitor and report all optimization projects to Stakeholders across the world

• 5+ years of Service Desk or IT operations experience
• Experience in automation, RPA and service desk related technologies would be an advantage
• Strong analytical skills
• Experience with working with different even senior management stakeholders on the global level
• ITIL knowledge
• Project management (SCRUM) is a plus
We are looking for somebody who is results-oriented and driven by goal achievement with a strong focus on excellence and high quality project delivery.

• The great opportunity to join the Most International Logistic Company of the World
• Great Team of IT Professionals with Global Working Exposure
• On-Going Professional and Technical Training and Certifications
• An extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Full salary compensation for up to 10 days absence due to illness per the calendar year
• Lunch and FlexiPass vouchers fully covered by DHL
• On-going professional and technical training and certifications
• Multicultural environment in modern offices
• Pension plan contribution
• Multisport card
• Employee Referral Program
• Company sponsorship of various sports and social clubs
• Smart casual dress code

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Information Services (Europe) s.r.o.

  • Reisetätigkeit erforderlich


  • Schichtarbeit


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