Application Support Specialist eCom team
We are looking for a new colleague for our solution support team. You will be responsible for providing consultations, guidance and problem solving expertise in the team supporting business and mission critical services supporting DHL Express.
You will cooperate with DHL IT Services internal teams (database, network, operating system administrators and developers etc. ) to maintain internal applications with minimal disruptions to the production environment.
Your daily work:
• Works as 2nd level support for business and mission critical applications/services available regionally (Europe) and globally
• Responsible for whole Application/Service lifecycle from initial project phase to release to production
• Supports Incident, Problem and Change Management process
• Monitors supported services to be ahead of potential issues
• Liaises with application developers to overcome known problems and improve the service quality
Who we are looking for?
• Previous experience in application/system support area
• Familiar with SQL
• At least basic Linux/Unix skills
• Very good English
• Analytical skills and ability to get quickly from problem to solution
• Team player
• Customer attitude
Zahlen und Fakten
DHL Information Services (Europe) s.r.o.
No travel required