Application Support Specialist eCom team

Prag, Hauptstadt Prag, Tschechien Global Business Services 19754 05/01/2020
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We are looking for a new colleague for our solution support team. You will be responsible for providing consultations, guidance and problem solving expertise in the team supporting business and mission critical services supporting DHL Express.

You will cooperate with DHL IT Services internal teams (database, network, operating system administrators and developers etc. ) to maintain internal applications with minimal disruptions to the production environment.

Your daily work:

• Works as 2nd level support for business and mission critical applications/services available regionally (Europe) and globally

• Responsible for whole Application/Service lifecycle from initial project phase to release to production 

• Supports Incident, Problem and Change Management process

• Monitors supported services to be ahead of potential issues

• Liaises with application developers to overcome known problems and improve the service quality

Who we are looking for?

• Previous experience in application/system support area

• Familiar with SQL 

• At least basic Linux/Unix skills

• Very good English

• Analytical skills and ability to get quickly from problem to solution

• Team player

• Customer attitude

We offer:
• Great team of IT professionals and possibility of technical development
• Modern offices in Chodov
• Home office 
• Permanent contract
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Information Services (Europe) s.r.o.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit


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