Application Support Specialist - COMET

Prag, Hauptstadt Prag, Tschechien Global Business Services 18797 16/12/2019
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At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions. Our purpose as the Logistics Company for the World is to connect people, improving their lives. We don’t just deliver parcels and packages - We also deliver prosperity, we transport health, we power growth and we deliver joy.

Summary

DHL is hiring a Application Support Specialist for its Prague office.  In this role, you will be 2nd level technical support for Siebel 8.1. You will effectively manage maximum availability and minimize disruption to the Siebel 8.1 CRM Service (COMET) and COMET Mobile App and ensure that all agreed targets, SLA's and Metrics are met. You will provide service consultation, guidance and problem solving expertise with respect to complex technical issues, supports internal improvement initiatives and projects relating to Siebel 8.1. In the event of an emergency incident, you will actively manage the target resolution.


  • Act as a primary operational point of contact for all RUN related aspects of the service (Incident Management, Problem Management, Capacity Management, SW patching etc.) 

  • Deliver assigned services according to agreed SLA’s (TRT, Availability, and Performance)

  • Maintain service production and pre-production environments and systems

  • Drive Service Improvement Plans to continuously improve service performance

  • Conduct detailed analysis of all defined systems-specifications and validate solutions being delivered by projects

  • Perform capacity planning, monitoring and systems tuning to ensure service availability and performance

  • Assess implementation options and recommend appropriate processes to clients

  • Ensure adherence to testing and installation procedures and resolve deviations

  • Follow quality standards and policies

  • Interact with members of the IT community and business to address both run and build/project topics


Your skills

  • Experience with Windows 2008, Oracle 11G, SQL

  • Experience with Linux, Apache, Tomcat, Web Services and BIP Publisher (optional)

  • Good understanding of IT infrastructure (HW, network, OS, DB, middleware)

  • Very good communication skills

  • Very good analytical skills and structured approach

  • Organizational skills, experience with matrix management

  • Ability to work independently, self-motivation and self-confidence

  • Strong customer focus

  • Advanced English

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Why should you apply?

• A great team of IT professionals and the possibility of technical development

• Ongoing professional and technical trainings and certifications

• Modern offices in Chodov

• Home office possibilities

• Permanent contract

• CAFETERIA employee benefit program with a wide selection of benefits provided via Edenred

• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days of absence due to illness per calendar year, Lunch vouchers fully covered by the company

Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    DHL Information Services (Europe) s.r.o.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Keine

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