Center of Excellence Real Estate Manager

Plantation, Florida, USA Global Business Services 62133 28. February, 2021
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This position will be responsible for Center of Excellence (COE) projects and initiatives implementation and tracking for DHL's Corporate Real Estate (CRE) Americas. The main focus of this position is to assess, execute, and deliver key digitalization and innovation initiatives and translating data into key goals and revenue targets to enable the efficient analysis, access and visualization of real estate data, supporting CRM (customer relationship management) and CRE Strategies for the region.


  • Understand the pain points of the customers and develop/align goals across all levels of the matrix to ensure everyone is working to reduce redundancies, spend and increase efficiencies for the customers and the region
  • Design data modeling processes to create algorithms and predictive models and perform custom analysis
  • Manipulate large data sets and use them to identify trends and reach meaningful conclusions to inform strategic business decisions
  • Work closely with business stakeholders to understand their goals and determine how data can be used to achieve those goals.
  • Data management, analytics modeling, and analytical solutions to abstract business issues
  • Work with all CRE functions (e.g. Commerical, Contruction & Project Management, and Facility Management) in the design, execution and delivery of key projects and initiatives
  • Manage CRE branding, internal communications and marketing programs and capabilities including (Intranet site, social media groups, file sharing tools, etc.)
  • Manage & Create internal CRE Research & Development on competitors, economists, applications to understand changing trends in the corporate real estate and logistics industry
  • Propose, lead, development & implementation of creative, innovative solutions for the CRE team and internal customers increasing efficiency, reducing spend and increasing reach. Leads & Support CREA Systems requirements & Business Cases
  • Development and Assurance compliance to the Quality Playbook/Manual for the CRE organization
  • Support CRM (customer relationship management) initiative and actions for control & monitoring
  • Supports the CRE Scorecard and analytics requirements by maintaining, analyzing and monitoring scorecard and metrics
  • Evaluate the performance of all CRE data channels. Pivot strategy to match customer needs
  • Review processes within CRE to drive efficiencies within the organization
  • Evaluate the performance of all CRE data channels. Pivot strategy to match customer needs. Associated to SLA and Service Matrix


Enable / Implement / Ensure CRE services. Provide CRE service and support to specific business area(s) of medium scale/ complexity e.g. Cluster or cross-business

  • Ensure CRE service delivery, process improvement, change implementation of financial changes
  • Handle and resolve complex and more difficult CRE issues
  • Manage service relationship with specific business unit/ area for range of CRE services
  • Develop CRE solutions that reflect best practices and work across multiple business areas/ geographies
  • Focus on ensuring positive business impact of CRE within own area
  • Provide consulting on CRE matters to senior business team, drawing on specialist colleagues as needed
  • Manages and accountable for the financial performance of a business area, ensuring that their teams have in place the systems required to manage costs, revenue and profitability in line with market opportunities
  • Adapts their own communication style, approach, level of message and choice of media as appropriate to reflect the needs of a wide variety of audiences and situations, and help their teams to do the same
  • Knowledgeable in main products, services and business processes of their key business and basic knowledge of all other divisions
  • Uses business knowledge and market data to develop solutions and establish clear priorities for actions to increase performance of the division
  • Contributes to strategic discussions with business partners / customers
  • Uses deep knowledge of real estate terminology and principles in two or more specific areas of expertise
  • Applies broad / deep real estate knowledge to mostly complex issues
  • Advises the respective level of management and others on consequences of business decisions on compliance
  • Builds relationships and advises key project stakeholders
  • Has the ability to effectively manage project conflict to an appropriate resolution
  • Gains support
  • Emphasizes how costs and problems can be minimized
  • Handles objections
  • Challenges the points of view expressed by others
  • Gets other people to support your views
  • Inspire the organization to respond positively to change
    • Directs the implementation of change programs taking appropriate action to ensure success
  • Ability to use a change management methodology (ACT)
    • Uses a wide range of change management skills and is fully conversant with a wide range of ACT tools and techniques
  • Project definition and scope management
  • Defines the project scope based on required timescales, resource and budget availability and with consideration to project challenges and risks
  • Project planning to ensure smooth operational delivery
    • Manages project plans including estimates of critical path, budget and resources needed for target achievement
  • Demonstrating financial control


  • Relevant University Degree e.g. in Business, Architecture, Engineer, or Real Estate related field
  • Experience working with large data-sets and an understanding of statistical analysis
  • Comfortable writing code working in a variety of languages such as Java, R, Python, and SQL
  • Bilingual: English/ local language as needed
  • 5-10 years of relevant Commercial/ Corporate Real Estate experience (Developer, Property Leasing Agencies, Brokers, large corporations In-House Real Estate Specialist)
  • 1-4 years leadership experience (staff or vendor leadership)

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.​If you would like to be considered for this elite organization, please submit your resume and cover letter online

Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

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  • Geschäftsbereich

    DHL Express (USA), Inc.

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