Cargo Claims Handler
Under the DHL umbrella, Global Business Services (GBS), provides customized Insurance & Risk Management (IRM) solutions, delivering value added services and helping our internal and external customers deliver better results with minimal risk implications every day.
DHL is offering one exceptional candidate the chance to help achieve the IRM vision of being the highest performance shared service provision within DHL, while contributing added value to the group. This role is responsible for applying professional cargo claims knowledge, administration, and processing claims with IRM Shared Service. This position is in our Plantation, FL office. You must be able to work in a high volume environment and Cargo experience highly preferred.
The Cargo Claims Handler is expected to make independent decisions regarding the disposition (deny/settle/negotiate) of cargo claims.This is not a data entry or administrative role.You will: Monitor claims intake mailboxes, analyze information, and enter data to initiate claims investigations; create reports and coordinate monthly phone calls with external and internal customers to track claims and identify obstacles to timely claims resolution; and communicate requests for further information, denials and findings to claimant based on independent evaluation of the claim
Maintain knowledge of claims procedures, SOPs, & carrier contracts to ensure claims are adjusted accurately and timely is essential.You will manage relationships with internal DHL Supply Chain business partners to ensure claims management supports their goals and business strategy.Your stakeholders are GBS IRM Claims Management; DHL Supply Chain and other business units; and External customers and claimants
Your Qualifications Include:
•Bachelor Degree (Preferred) or equivalent claims experience
•1+ years of cargo claims handling (Preferred)
•Experience in Logistics (Preferred)
•Experience working with a Risk Management Information System (Preferred)
•Knowledge of insurance programs with insurance deductibles
•Knowledge on how to apply process improvements
•Understands claim contract language and insurance policy language
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.
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