Field Customs Brokerage Supervisor

Plainfield, Indiana, USA Global Forwarding Freight 31611 8. June, 2020
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Job Title:                    Customs Brokerage - Entry Processing Supervisor
Job Location:            Indianapolis, Indiana

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.  Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


We have an outstanding career opportunity for a US Customs Brokerage – Entry Processing Supervisor focusing on successful growth and development as well as day-to-day operational management in our Indianapolis, IN office

Key Responsibilities:

·In this exciting role you will be the subject matter expert (SME) for an Entry Processing sector,  ensuring your team successfully complies with DHL’s global customer care standards

·Drive high performance for your team by ensuring they meet customer service related Key  Performance Indicators (KPIs) while continuously improving our customer’s experience

·Partner with the local central dispatching team to oversee the day-to-day freight movement and  ensure the workflow is adequately managed, ensuring a high level of customer satisfaction and  handling any escalated issues from your team. 

·Support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL’s market share.

Skills / Requirements:  

·Excellent understanding of US Customs Brokerage, global forwarding, Air and     Ocean services and the overall logistics industry

·3-5 years of experience in related area of responsibility

·5 years of supervisory experience in related area of responsibility

·Bachelor’s Degree (Business Administration, Int’l Trade or related area) preferred

·Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units

·Licensed Customs Broker

Why join DHL Global Forwarding?



We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html



Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.  At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.


As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.  We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees

  • The most efficient processes and fastest response times

  • The best solutions and best customer service


Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility


About DHL Global Forwarding (DGF):


DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.


We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.




Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    Radix Group International, Inc

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Tagschicht

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„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn