On-site Logistic Support Coordinator
Job Title: On-site Logistic Support Coordinator
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for an On-site Logistic Support Coordinator to provide a variety of customer service support to one of our largest customers.
·Handles incoming calls with the intent of providing customer satisfaction, retention, and/or extending contact to sell new or additional products and/or services
·Works in conjunction with outside sales representatives to provide pre-and /or post-sales support
·Proactively informs customer on shipment status, exceptions and provides timely updates on incident solution
·Provides spot quotations and closes contract
·Drive Meetings with Logistics managers and internal customer providing KPI’s and carrier’s performance
·Drive Supplier Performance Improvement
·Effectively handles any customer issues; solves customer issues, or assigns tasks to other functions in a time efficient manner
·Acts as first contact point for customer claims for notification and reception of claims and respective document collection
·Collaborates closely with internal state holders Factory, Sales, Purchasing and other departments for smooth handling of shipments with continuous updates
·Reviews customer reports and provides to customer
Skills / Requirements:
·Some knowledge of the Logistics / Transportation Industry, Ocean / Air Freight products and business systems
·Strong customer service, relationship building skills
·Excellent communication (oral and written), and interpersonal skills
·Proficiency with Microsoft Office products (ie: Outlook, Word, Excel, PowerPoint)
·Strong business acumen
·Associates degree is preferred
The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
WHY JOIN our DHL team?
At DHL, you will be part of a strong team that respects its employees, society and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance. DHL offers highly competitive compensation, incentive, and bonus plans.
In addition, DHL offers the following:
·Paid time off: Holiday, Float Holiday, Vacation, and Sick
·Medical, Prescription, Dental, and Vision plans
·401K plan with a match
·Employee Discount plan
·Tuition Assistance Plan
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Air Express International USA, Inc.
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