Brokerage Dispatch Agent
Job Title:Brokerage Dispatch Agent
Job Location: Charlotte, NC
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at
We have an exciting opportunity for a part timeBrokerage Dispatch Agent to provide operational support to ensure efficient and timely pick-up and delivery of customer shipments. This position will be based at our Charlotte, NC location.
·Provides customer service, sales and operational support for the Brokerage Department.
·Answers phone, resolves billing problems.
·Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
·Communicates with Sales/Service to resolve customer problems.
·Assists with operational procedures including shipment processing and documentation, manifesting, sending shipment status information, and POD follow including verification of freight on board.
·Dispatches pick-up and delivery information in a timely and efficient manner.
Skills / Requirements:
·2 or more years of experience in related area of responsibility
·Ability to analyze and solve problems
·High school diploma or equivalent
The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
WHY JOIN our DHL team?
At DHL, you will be part of a strong team that respects its employees, society and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.
In addition, DHL offers the following:
·Paid time off: Holiday, Float Holiday, Vacation, and Sick
·Medical, Prescription, Dental, and Vision plans
·401K plan with a match
·Employee Discount plan
·Tuition Assistance Plan
As the world’s leading logistics company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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