Supply Chain Program Manager
Title: Supply Chain Program Manager
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for a SUPPLY CHAIN PROGRAM MANAGER to oversee timely and accurate movement of International air and ocean freight shipments and documentation for this key customer account. This position will be based at our Nashville, TN location.
·Reviews and ensures achievement of customer-specific KPIs and service agreements
·Coaches relevant stations to ensure that the customer OP is followed and specifications are met
·Provides performance reporting
·Maintains communication will internal/external/third parties to meet customer expectations
·Provides proactive problem resolution and corrective actions to ensure excellence in service
·Handles escalations or escalates further, if required
·Develops sustainable relationship with allocated senior management customer
·Coordinates and monitors customer OP-related processes
·Engages with responsible functions to design process improvements as needed
·Identifies customer needs, collaborates with appropriate commercial owner or up-sells if applicable
·Coordinates implementation of additional business
·Participates in reviews with Head of Customer Service, Managers, other Customer Program Specialists to identify areas of improvement, reviewing KPIs and enhancing overall service quality
Skills / Qualifications:
·5+ years’ experience in international airfreight and/or ocean freight experience required
·Proven track record in a Customer Service Team Leader/other customer facing role with specific experience in servicing key customer
·Advanced level Excel experience required – i.e. Pivot Tables, V-lookups, H-lookups
·Analytical experience such as freight spend, cost savings, etc. is required
·Process improvement experience preferred
·Excellent knowledge of Customer Service processes and systems and understanding customer needs
·Proven project management skills
·Self-directed and proactive working style
·Fluent in English communication (verbal/written)
WHY JOIN our DHL team?
At DHL, you will be part of a strong team that respects its’ employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance. DHL offers highly competitive compensation, incentive, and bonus plans.
In addition, DHL offers the following:
- Paid time off: Holiday, Float Holiday, Vacation, and Sick
- Medical, Prescription, Dental, and Vision plans
- 401K plan with a match
- Employee Discount plan
- Tuition Assistance Plan
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role
Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.
Zahlen und Fakten
„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“
Aktueller Mitarbeiter – Senior Consultant in Bonn