Customs Team Lead

Mississauga, Ontario, Kanada Global Forwarding Freight 19872 30/06/2020
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Company Profile

DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding.  Our passion is to enable international trade utilizing the best teams in the industry. We simplify our customer operations and maximize their opportunities to achieve results.

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Job Summary:

The Team Leader manages and drives performance of a team of Customs Specialists performing the customs entries.The Team Leader will execute on customs entries and ensure customs clearance is completed in a timely and efficient manner. Adhering to compliance standards is essential.

Main tasks & Key Responsibilities: 

  • Supports relationships with Customs authorities and other required counterparts
  • Directs and coordinates a team of Customs Specialists in daily Operations activities
  • Ensures all Customs entries are completed in a timely and efficient manner
  • Supports in KPI achievements by conducting performance reviews and evaluating Customs
    Specialist team members
  • Manages team productivity and develops initiatives for efficiency improvements
  • Develops best practices and ensures operational adherence to defined processing standards
  • Oversees operational account management and ensures delivery against agreed scope
  • Handles escalations (e.g. dispute with internal/ external customers)
  • Manages operational adherence to compliance standards
  • Manages vendor relations
  • Identifies training needs and opportunities to develop a highly skilled customs ops team
  • Where Customs are centralized ensures that functional workflow models are in place between
    central Customs Teams and Operations

Minimum Requirements (Education, experience and skills):

  • Extensive knowledge of customs requirements and operational processing of customs
    activities
  • Long-term experience and proven track record in the customs segment
  • Fit for people management role
  • CCS Qualified
  • Proficient decision making skills
  • High degree of written, verbal and organizational skills
  • Diligent attention to detail

Zahlen und Fakten

  • Arbeitszeiten

    37.5

  • Geschäftsbereich

    DHL Global Forwarding (Canada) Inc.

  • Reisetätigkeit erforderlich

    less 20%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Tagschicht

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