Customer Implementation Specialist

Mississauga, Ontario, Kanada Global Forwarding Freight 70905 4. May, 2021
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JOB DESCRIPTION:

To facilitate, establish, oversee and direct the Customer implementation processes by using all available system platforms, based on stated goals and objectives agreed to by the Customer, Sales and Management.Coordinate with all stake holders, content experts, and utilize the various project applications to achieve seamless implementation at the lowest total cost.

KEY RESPONSIBILITES

üImplement new or existing Customers business.

üLiaise between business products, sales teams and Customers in order to achieve maximum results based on agreement made between company and customer.

üDetermine business rules, policies, procedures and doctrine for customer to achieve highest operational efficiency while using Best Practice and all company platforms.

üAdvise management of Customer needs and concerns to develop long-term partnership.

üDevelop and Maintain relationships with all product, sales and back office teams to achieve maximum results.

üEstablish implementation plans and develop processes, which will result in overall KPI improvements.

üMaintain applicable documentation of activities and utilization throughout the implementation process.

üAssist Sales / Operations in completion of Standard Operating Procedures for and with customers (face to face meeting where required ).

üEstablish work rules or SOP’s to be used at the Station offices to achieve customer requirements

üTrain and follow up with the Station Offices to assure contract requirements are understood and followed.

üBackup and support all implementation team members.

üOther duties as assigned by Management

üPromoting Process Improvements and Digitalization as part of implementations

Requirements:

1.Working knowledge of all operating platforms

2.Microsoft Office Products, (Excel, Word)

3.Continued training of all governmental and company policies and procedures.

4.Exceptional communication and organizational skills

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  • Geschäftsbereich

    DHL Global Forwarding (Canada) Inc.

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