Air Freight Manager, Mississauga, ON
To ensure the AFR operations meet service commitments, revenue, productivity & profitability goals as outlined by company policy, & budgetary requirements.
Regular review of performance relative to budget with implemented action plans where necessary.
Identify and implement staffing requirements.
Manage operations within area of responsibility
Evaluate personnel on yearly basis.
Where necessary or desired, hire, terminate, demote or promote personnel.
Ensure personnel receive appropriate training.
Develop and maintain employee engagement as a foundation of excellent customer service.
Assist sales personnel through joint sales calls
Make individual sales calls to develop & maintain revenue.
Minimize controllable costs and ensure file revenue is maximized.
Maintain close relationships with AFR Product and Commercial Management teams.
Monitor and evaluate GSC performance and capacity related to AFR.
Monitor and evaluate customer trends with a focus on customers assigned to the Station.
Monitor and evaluate department performance against assigned KPIs and adjust processes as needed.
Assist AFR Export department with spot rates as needed.
Minimum of 3 years of experience in management position required
Minimum 5-7 years in freight forwarding industry with proven satisfactory track record, operational &/or sales experience.
Strong decision-making & leadership skills.
Able to motivate personnel
Strong communicative, analytical, & administrative skills.
CIFFA and/or CITT graduate an asset
DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.
Zahlen und Fakten
37.5 hours per week
DHL Global Forwarding Canada