Air Freight Import Operations

Mississauga, Ontario, Kanada Global Forwarding Freight 57235 13. January, 2021
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Overall Job Purpose:

  • Processes, handles and distributes all required documents in the receiving areas
  • Performs delivery arrangement
  • Ensures customer requirements are met and documents are completed in a timely and efficient manner
  • Acts as key contact for allocated customers
  • Accepts and processes orders for handover to Ops
  • Stays informed on shipment and exception status for allocated customers
  • Proactively informs customer on shipment status and exceptions
  • Provides spot quotations and performs up- and cross-selling on inbound customer calls
  • Passes on leads to Sales
  • Responsive to customer inquiries and handles any customer complaint


Main tasks & Key responsibilities:

  • Creates/confirms transport order to ensure delivery of the shipment to the final customer
  • Performs booking and booking optimization
  • Develops relationship with allocated customers
  • Participates in joint Sales visits when necessary
  • Accepts all orders (from customer or overseas office) and processes them for handover to Operations
  • Checks responses from counterparts and finalizes validation of required documents
  • Proactively informs customer on shipment status, exceptions, and provides intermediate updates on incident solution
  • Provides spot quotations and closes contract
  • Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Reviews reports (generated by the Performance Reporting & Exception specialist) and sends them to the customer
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)
  • Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates
  • Is responsible for identifying performance issues of suppliers, and proposes solutions to improve
  • Escalates issues if required

Qualifications:

  • Good knowledge of forwarding business, DGF products (AFR/OFR) and business systems
  • Good knowledge of CS processes and systems
  • Ability to identify and meet customer needs in a pleasant and friendly manner
  • Excellent communication and interpersonal skills
  • Good telephone and E-mail skills
  • Commercial attitude
  • Good knowledge in English (verbal/written)
  • Excellent communication, motivation and interpersonal skills
  • Self-directed working style
  • Excellent telephone and E-mail skills

Zahlen und Fakten

  • Arbeitszeiten

    37.5

  • Geschäftsbereich

    DHL Global Forwarding (Canada) Inc.

  • Reisetätigkeit erforderlich

    No travel required

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Aktueller Mitarbeiter – Senior Consultant in Bonn