Air Freight Import Customer Service Specialist - Mississauga, ON - 12 months Contract
To ensure the Clients, and other required parties are kept fully informed of transportation arrangements & status on a regular basis from departure to arrival of goods.
Principal Duties and Responsibilities:
Arrange for the movement of Air Import shipments
Anticipate, identify and rectify any exceptions and to keep the customer informed at all times
Create needed documentation; prepare quotations for Import traffic, consolidate individual consignments and arrange for prompt collection/delivery of consignments to and/or from specified destinations.
Understand all documentation pertaining to Imports to various countries as well as their regulations.
Consolidate container loads if consolidations can be done
Establish contacts and relationships with shippers for better understanding of their products and transportation needs.
Establish good contact with overseas stations for better communication and coordination
Maintain good contact with various service suppliers.
Any other task, as required by direct Manager.
Minimum Requirements (Education, experience and skills):
Min 3 years experience in Freight Forwarding with a concentration in Air Import
Proficient knowledge of World Geography, Import documentation, & Incoterms
Good communication and interpersonal skills
Able to work effectively under pressure
Professional & courteous phone manners
Ability to solve logistical problems as necessary
Proficient verbal, written & organizational skills
DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.
Zahlen und Fakten
37.5 hours per week
DHL Global Forwarding Canada