Air Freight Import Customer Service Specialis - Mississauga, ON

Mississauga, Ontario, Kanada DHL Global Forwarding, Freight req71709 20/12/2018
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Job Summary:

To ensure the Clients, and other required parties are kept fully informed of transportation arrangements & status on a regular basis from departure to arrival of goods.

Principal Duties and Responsibilities:

  • Arrange for the movement of Air Import shipments

  • Anticipate, identify and rectify any exceptions and to keep the customer informed at all times

  • Create needed documentation; prepare quotations for Import traffic, consolidate individual consignments and arrange for prompt collection/delivery of consignments to and/or from specified destinations.

  • Understand all documentation pertaining to Imports to various countries as well as their regulations.

  • Consolidate container loads if consolidations can be done

  • Establish contacts and relationships with shippers for better understanding of their products and transportation needs.

  • Establish good contact with overseas stations for better communication and coordination

  • Maintain good contact with various service suppliers.

  • Any other task, as required by direct Manager.

    Minimum Requirements (Education, experience and skills):

  • Min 3 years experience in Freight Forwarding with a concentration in Air Import

  • Proficient knowledge of World Geography, Import documentation, & Incoterms

  • Good communication and interpersonal skills

  • Team player

  • Well organized

  • Good Initiative

  • Computer literate

  • Proactive

  • Able to work effectively under pressure

  • Professional & courteous phone manners

  • Ability to solve logistical problems as necessary

  • Proficient verbal, written & organizational skills

  • Post-secondary education

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Zahlen und Fakten

  • Arbeitszeiten

    37.5 hours per week

  • Geschäftsbereich

    DHL Global Forwarding Canada

  • Reisetätigkeit erforderlich

    Keine Reisetätigkeit

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich


  • Schichtarbeit


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