Customer Manager, Global Customs
Job Title:Customer Manager, Global Customs
Job Location: Miami, Fl – DGF Regional Office Americas
We have an exciting opportunity for a Customs Manager, Global Customsto manage multiple levels of customer interaction and serve as a single point of contact to one or more of our largest strategic DGF customers with customs brokerage business in multiple countries and regions. The position is to be based in Miami, Fl.
- Governance over the overall delivery and performance of customs services agreed with customer in the
Master Service Agreement or Statement of Work
Monitor customer’s global customs activities, DGF Country customs operations performance
Prepares, rolls out, maintains Global Standard Operation Procedures
Manages Global Report and metrics
Prepares QBR Material
Participates in QBR by telephone or in person
Participates in weekly/monthly conference calls with the customers to discuss performance, challenges, new business
Implementation of new business (countries & services)
Utilizes data related to critical import activity and exceptions to ensure consistent service delivery
Addresses and resolves Customer Complains
Manages the issuance of CAPA – Corrective/Action – Preventive/Action
Maintains a positive rapport with customer, DGF Country Product Management and Operation Staff,Vendors, and Commercial Team (CSI, KAMs)
Participates in monthly calls with country CDZ teams to review volumes, performance, challenges
Provides regular feedback to customer, CDZ country, and CDZ management on performance and business development
Engages with country customs teams and management to resolve challenges
Works with country customs teams on corrective and preventive action plans
Assists with billing accuracy and collection related responsibilities
Resolves billing disputes by Customer
Assists with the collection of past due invoices
Skills / Requirements:
- General knowledge of International Trade and Customs Services
- Able to work independently
- Excellent communication and interpersonal skills
- Acumen of Excel and Power Point
- Good telephone and E-mail skills
- Commercial attitude
- Good networking skills
- Ability to travel (less than 25% of the time)
- Fluent in English (verbal/written)
- Bi/Multi language preferred
WHY JOIN our DHL team?
At DHL, you will be part of a strong team that respects its’ employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.
In addition, DHL offers the following:
- Paid time off: Holiday, Float Holiday, Vacation, and Sick
Medical, Prescription, Dental, and Vision plans
401K plan with a match
Employee Discount plan
Tuition Assistance Plan
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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