Telesales Executive

Matraville, State of New South Wales, Australien DHL eCommerce Solutions 60760 17. February, 2021
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We are currently seeking a Telesales Executive to join DHL eCommerce Solutions Oceania!

The Telesales Executive will be responsible for developing the telephone sales segment of the customer base in Oceania through retention, acquisition and development of the identified portfolio.

The role is to actively sell & promote the existing eCommerce Solutions product portfolio into the customer base, and address opportunities through lead generation.

The successful incumbent is also expected to look for opportunities to partner with external bodies, networks and associations in the pursuit of supporting our brand and growing the top line sales through the identified Sales CRM platform. 

Essential Duties and Responsibilities

Customer Management

·Manage a portfolio of customers and potential customers via telephone contact.

·Promote all DHL eCommerce Solutions services to existing and prospect customers who trade or potentially trade within the Telesales channel.

·Establish rapport with Business Development Managers and refer all relevant to the appropriate representative.

·Build a strong client relationship to ensure that the account performs and grows to its maximum potential and reducing attrition rate Act as the customers' eCommerce resource point of contact, by liaising closely with the relevant departments within DHL eCommerce Solutions to ensure all queries, problems or issues are dealt with appropriately.

Other Responsibilities

·Ensure work practices are completed in accordance with Telesales/Commercial Quality Standards.

·Continually develop knowledge of DHL eCommerce Solutions products/services and general commercial awareness in order to provide the best possible solutions to the customers.

·Produce accurate and timely reporting on a monthly basis for the Sales Manager Oceania to evaluate performance against Key Performance Indicators

·Provide support to and works cooperatively with Oceania Sales Team to achieve target and objectives, and ensure they have the tools to achieve individual revenue targets.

·Establish and implement short- and long-range goals and objectives with Oceania Sales Team

·Coordinate with Operations team to ensure quality services and customer satisfaction.

·Develop a monthly customer phone call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved.

·Maintain a healthy new business opportunity pipeline in Salesforce and review with Manager on a regular basis.

·Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing customer base.

Desired Skills / Qualifications

·Minimum 2 years sales/customer service experience and/or 1 year Telesales experience.

·Logistics and Direct Marketing experience preferred

·Ability to manage and develop relationships and negotiate at all levels of management in a customer organization.

·Competent salesperson

·Persuasive telephone manner

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    Deutsche Post Global Mail (Australia) Pty Ltd.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit


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