Interim Airfreight Exports Operations Team Lead

Leinster, Irland DHL Global Forwarding, Freight req83930 23/09/2019
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Key Deliverables:

Leads, motivates & supervises a team of Operations Agents
Takes an active role in the development & coaching of individual team members through use of AID and other tools. Walk the floor on a daily basis and perform on the job coaching
Develops team, identifying training needs & opportunities to develop a highly skilled functional department
Ensures training records for team & self are maintained & filed in correct location with supporting documentation
Prioritizes & delegates work tasks among the team members
Ensure all customers have a primary & back up contact within the department
Ensures achievement of departmental KPIs. Addresses areas of underperformance with individual team members
Drives a high performance proactive culture ensuring the customer is happy every time through daily PD’S with the team
Ensures issues are communicated to customers in a timely manner through the use of email & phone. Ensures the standards of verbal & written communication are of the highest level
Ensures that proper customer implementation has been conducted before Operations commences regular business service
Escalates issues if required
Support Customer Service in incident and exception management resolution
Support the roll out of company initiatives (Hunter / Farmer, etc.,)
Ensure strict adherence to regulatory & DGF processes, monitors team member’s performance & addresses areas of underperformance. Performs spot audits on a monthly basis.
Air Cargo Security requirements as outlined in DGF Security manual
IATA DG documentation & check requirements
DGF Operational processes
LifeConEx & ThermoNet SOP’s
Customer SOP’s
Identify process improvement areas & drive process improvement across all areas
Ensure all assigned customer data is recorded, controlled & validated on a regular basis
Review SFAR report on a weekly basis to identify any accrual / billing issues. Discuss any issues raised with the individual team members
Attend weekly Re-Con meeting with Finance and ensure all operational queries are closed out or updated with relevant information
Ensure +90 day invoices are addressed by the individual account owners for resolution
Monitor COD account to ensure all monies are received prior to shipment departure
Ensure all CASS queries are responded to by the individual operations account owner
Ensure clean month end close out & participate in month end process
Supports CDZ department & ensures compliance levels are maintained
Creates, builds & maintains relationships with other internal functions (e.g. Capacity Management, ACC, Sales, CS) & act as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
Creates, builds & maintains excellent relationships with key suppliers
Participate in the implementation of operational processes and    perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
Ensure operational compliance to all revenue and international trade legislative requirements, in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc.), and work in a manner that supports the Company environment programme

Key Competencies:

Team Leadership
Builds a strong team and provides team members with the direction, resources, and environment needed for success Motivates and inspires teams to achieve extraordinary results
Builds commitment to common goals and communicates a sense of mission and collective purpose
Communicates openly and regularly through team and individual communication
Creates a positive work environment
Provides clarity of roles and responsibilities for team members
Manages team performance through measurement, feedback and recognition
Listens to and involves the team in decision making as appropriate
Always behaves in a manner consistent with DHL Global Forwarding’s values

Managing Relationships
Builds effective working relationships with different groups (e.g., colleagues, suppliers, etc.)
Develops effective relationships with employees, peers, and managers
Communicates in an open and honest manner
Treats others with respect, develops trust and values diversity
Demonstrates sensitivity to diversity i.e. culture, gender, age, religion, race, disability
Harnesses difference to maximize operational performance
Encourages openness and challenge to the status quo.
Fosters positive workplace relationships with employees and their representatives

Team Development
Creates high performing teams by attracting and developing people. Recruits and retains capable people
Provides regular constructive feedback and coaching to employees
Objectively assesses team members’ skill level
Develops action and development plans to grow team member skills 
Fosters an environment that enables people to achieve their highest potential
Seeks and is open to feedback from others

Customer Focus
Utilises resources to exceed customer expectations Bases decisions on how his/her actions impact customers and DHL Global Forwarding
Builds and maintains effective relationships with customers, suppliers and other departments
Focuses on the needs ofcustomers and seeks to meet and exceed expectations
Drives the team to meet operational targets and service level requirements.
Collaborates internally to provide customer service

Problem Solving
Delivers operational results by analyzing and solving problems in a structured way Identifies issues, problems and opportunities
Gathers information and analyses cause and effect
Quickly and practically solves problems
Implements corrective action and changes processes to eliminate problems
Establishes effective work processes, measures and key performance indicators.
Uses all the team’s skills to solve problems
Deploys resources appropriately to solving the problem
Creates awareness of the problem, solution and action taken

Supporting Change
Implements change through motivating
and influencing others Demonstrates a positive attitude to change
Generates enthusiasm and ideas for change within the team.
Takes personal ownership for leading change
Makes self-available and is highly visible to the team
Identifies and overcomes barriers to change
Communicates clear change goals and updates progress regularly
Seeks opportunities to improve existing routines or processes
Plans and carries change through to completion
Recognises and rewards team involvement in the change

Key Skills/Qualifications:

Extensive knowledge of AFR Operations, as applicable
At least 3 years’ experience in a supervisory role within logistics company
Proven track record as in people management role (communication, motivation & interpersonal skills)
Self-directed working style
Strong commercial attitude
Results driven with excellent attention to detail
Demonstrates strong communication capabilities with excellent motivation & interpersonal skills
Easily capable of making well informed decisions
Good MS Office skills
Strong administrative skills
Excellent knowledge of English (verbal/written)
Results driven with excellent attention to detail

Zahlen und Fakten

  • Arbeitszeiten

    09.00 - 17.30

  • Geschäftsbereich

    DHL Global Forwarding Ireland

  • Reisetätigkeit erforderlich

    Keine Reisetätigkeit

  • Beschäftigungsart

    Befristet Vollzeit

  • Arbeitserlaubnis erforderlich


  • Schichtarbeit


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